Andres Restrepo
Miami,FL
Summary
Seasoned compliance professional well-versed in policy development, training management and reporting. Well-organized and systematic with excellent communication and planning abilities. Looking for challenging position in fast-paced environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Annuity Escalation Support Analyst
Brighthouse Financial
07.2022 - Current
- Cultivated relationships with industry leaders and within company to share tips and information.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Provided professional services and support in a dynamic work environment.
- Provided "White Glove Service" to Wholesalers and Advisors around the country in assisting with clients in their territory.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
BCC
Equitable Advisors
12.2019 - 03.2022
- Reviewed contracts for compliance and privacy-related issues.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Used Paper-Clip and Salesforce to create reports to keep senior management informed of operations and progress of compliance efforts.
- Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
- Recipient of 2020 Pat A. Roy Award
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Registered Client Service Associate
AXA Equitable
03.2005 - 11.2019
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Completed financial goal analysis for clients to illustrate historical portfolio performance.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Introduced clients to available online resources and services to increase convenience.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Preformed client reviews and analysis
- Employee of the Year 2011
- Leader in establishing LPL accounts within the entire South Florida region.
Education
Associate of Science - Police Science
Barry University
Miami, FL12.1994
Skills
- Good listening skills
- Teamwork
- Responsible
- Detail-oriented
- Verbal and written communication
- Flexible & Adaptable
- Computer skills
- Continuous Improvement
- MS Excel
- Remote Office Availability
- Supervision and leadership
- Issue Research
Affiliations
Notary Public
Certification
Series 6
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Annuity Escalation Support Analyst
Brighthouse Financial
07.2022 - Current
BCC
Equitable Advisors
12.2019 - 03.2022
Registered Client Service Associate
AXA Equitable
03.2005 - 11.2019
Associate of Science - Police Science
Barry University