Danielle Sarama
Jacksonville,Florida
Summary
Well-qualified Communications Escalations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Communications Escalation Manager
SoFi
11.2020 - Current
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems.
- Reviewed applications to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research,
- Explained financial information to applicants in easy to understand language.
- Maintained regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Talent Acquisition Mentorship
SoFi
07.2023 - 09.2023
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Oversaw hiring, staffing, and labor law compliance.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Pricing Manager
Winn Dixie
11.2016 - 11.2020
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with other teams to execute product introductions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, FL12.2022
Skills
- Good listening skills
- Effective Multitasking
- Escalation Management
- Workflow Monitoring
- Relationship Building
- Creative problem solving
- Computer proficient
- Human Resources Operations
- Financial Management
- Project Management
- Talent Management
- Microsoft Excel
Timeline
Talent Acquisition Mentorship
SoFi
07.2023 - 09.2023
Communications Escalation Manager
SoFi
11.2020 - Current
Pricing Manager
Winn Dixie
11.2016 - 11.2020
Bachelor of Science - Psychology
University of North Florida