Andres Salazar
Owego,NY
Summary
Everything I know was taught to me hands on and I will need to be taught on some things but if you give me a task I will get it done with no questioning unless I am not familiar with what I will be doing.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Diesel Technician
Penn Power Group
01.2024 - Current
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Inspected [Vehicles] for repair and maintenance needs.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Removed components and completed repairs or installed new replacements.
Customer Service Representative
Penske
07.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Home School
Owego, NY05.2023
Skills
- Preventive Maintenance
- Replacing brake drums, shoes, slacks, s cam shafts, brake chambers and air hoses
- Minor welding experience
- Diagnosing and repairing wiring issues
Certification
I am working on getting an ASE brakes certification.
Timeline
Diesel Technician
Penn Power Group
01.2024 - Current
Customer Service Representative
Penske
07.2023 - 12.2023
High School Diploma -
Home School
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