Andres Soto
Customer Service Specialist
El Paso,TX
Summary
I am highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources, energetic self-starter with strong communication skills; work well independently or on a team. Talented sales associate with successful career history of closing sales, increasing customer satisfaction and mentoring team members.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Sherwin Williams
El Paso, Texas
02.2020 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Sales Associate
Sam’s Club
11.2015 - 12.2017
- Maintained established merchandising standards, including sales floor and promotional displays
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Helped drive sales goals and achieve monthly goals
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Team Leader
Cinnabon
05.2013 - 10.2015
- Creating an inspiring team environment with an open communication culture setting clear team goals delegating tasks and set deadlines for my internal team
- Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
Education
No Degree - Engineering Mechanics
El Paso Community College
El Paso, TX 05.2001 -
No Degree - Engineering Mechanics
The University of Texas At El Paso
El Paso, TX 05.2001 -
Skills
Customer Relations
Warehousing practices and procedures
Stocking and replenishing
POS systems expert
Strategic sales knowledge
Warehousing functions
Timeline
Customer Service Specialist
Sherwin Williams
02.2020 - Current
Sales Associate
Sam’s Club
11.2015 - 12.2017
Team Leader
Cinnabon
05.2013 - 10.2015
No Degree - Engineering Mechanics
El Paso Community College
05.2001 -
No Degree - Engineering Mechanics
The University of Texas At El Paso
05.2001 -