Andres Tillman
Southfield,MI
Summary
Detail-oriented manager skilled in coordinating complex operations and enhancing customer service. Proven ability to lead teams, streamline processes, and maintain high standards in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Owner
Print Pro Express
06.2022 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Managed financial budgets, optimizing resource allocation to enhance profitability.
- Led a team of employees, providing training and mentorship to improve performance and retention.
Operations Manager
Metro Customs & Repair
01.2020 - Current
- Directed day-to-day shop operations, overseeing end to end workflow from intake through delivery approximately 10 vehicles per day
- Improved cycle time on time delivery by coordinating production schedules across body, paint, and detail departments
- Controlled labor hours, materials usage, and shop expenses exceeding 25k weekly to support profitability goals
- Served as liaison between ownership, staff, vendors, and insurance partners
Camp Manager
The J Detroit
06.2018 - 08.2019
- Coordinated daily camp operations, ensuring a safe and engaging environment for all participants.
- Developed and implemented program schedules, enhancing participant experience through diverse activities.
- Trained and supervised staff, fostering team collaboration and maintaining high service standards.
- Managed logistical needs, optimizing resource allocation for various camp programs and events.
Education
Bachelor of Science - Sports Management
Western Michigan University
Kalamazoo, MI06-2023
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Attention to detail
Timeline
Owner
Print Pro Express
06.2022 - Current
Operations Manager
Metro Customs & Repair
01.2020 - Current
Camp Manager
The J Detroit
06.2018 - 08.2019
Bachelor of Science - Sports Management
Western Michigan University