Andres Torres
McKinney,Texas
Summary
Results-driven Information Technology professional soon to graduate from Texas Tech University. Leveraging my proven track record as an IT Intern at Crestron and my comprehensive technical education, I aim to contribute to success by delivering innovative IT solutions and driving operational excellence. Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Intern
Crestron Electronics, Inc.
05.2023 - 09.2023
- Troubleshooting and Technical Support: Provide first-line technical support to partner networks utilizing Oracle RightNow tools and resources, addressing hardware and software issues promptly to ensure minimal disruption to daily operations
- Assist in diagnosing and resolving IT-related problems, leveraging analytical and problem-solving skills
- Proper escalation of cases to the national Application Engineers
- Gather and provide detailed and accurate information to customers and internal colleagues
- Ticket creation and management
- Lead a team of interns in the successful completion of a key IT project
- Perform administrative tasks as needed
IT Intern
Crestron Electronics, Inc.
05.2022 - 09.2022
- Responsible for Tier One technical support calls, administrative tasks, and proper escalation of cases to the national Applications Engineers
- Provide phone support to dealer network
- Listen actively and provide appropriate advice based upon each customer
- Consistent high score on weekly performance metrics
- Perform administrative tasks as needed
Store Representative
Express Men
05.2019 - 03.2020
- Customer Engagement: Greet and assist customers with enthusiasm, providing personalized and attentive service
- Create a positive and welcoming environment within the store
- Product Knowledge: Develop a comprehensive understanding of Express Men's products, including features, benefits, and styling recommendations
- Share this knowledge with customers to enhance their shopping experience
- Sales and Upselling: Actively engage in selling products, upselling, and cross-selling to meet and exceed sales targets
- Utilize product knowledge to assist customers in making informed purchase decisions
- Visual Merchandising: Contribute to maintaining an attractive and organized sales floor
- Assist in setting up displays and ensuring that merchandise is presented in accordance with the brand standards
- Inventory Management: Assist with receiving and organizing merchandise shipments
- Monitor and replenish stock on the sales floor to meet customer demand
- Customer Feedback: Collect and communicate customer feedback to the management team
- Use feedback to improve customer satisfaction and contribute to a positive shopping environment
Party Host
City of McKinney Apex Centre
03.2018 - 11.2018
- Responsible for creating a warm and welcoming environment for children participating in pool party activities by setting up and hosting pool parties.
Education
Bachelor of Science in Information Technology -
Texas Tech University
Lubbock, TX05.2024
Skills
- Analytical Problem Solving
- Project Management
- Persuasive Communicator
- Cyber Security
- IT Project Management
- Effective Time Management
- Network Security
- Information Systems
- Adaptability and flexibility
- Attention to detail
- Research Abilities
- Technical Support
- Information Security
- Programming Languages
- Interpersonal Skills
- Customer Service
- Interpersonal Skills
Certification
- C++
- Oracle
- SQL
- Tableau
- Python Experienced
- Microsoft Excel Certified
Languages
Fluent in Spanish
College Memberships Activities
- Member of the Association of Information Technology College Students (2020-Present)
- Varsity Coach - Texas Tech University eSports Team (2021-Present)
Hobbies and Interests
Percussionist
References
Available Upon Request
Timeline
IT Intern
Crestron Electronics, Inc.
05.2023 - 09.2023
IT Intern
Crestron Electronics, Inc.
05.2022 - 09.2022
Store Representative
Express Men
05.2019 - 03.2020
Party Host
City of McKinney Apex Centre
03.2018 - 11.2018
Bachelor of Science in Information Technology -
Texas Tech University