Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andres Torres

Dade City

Summary

Bay Supervisor at Blue Beacon Truck Wash with a proven track record in enhancing team efficiency and fostering customer satisfaction. Skilled in conflict resolution and quality control, I excel in training staff and optimizing workflows, achieving high standards in service delivery and employee retention. Fluent in Spanish, I effectively communicate with diverse clientele.

Overview

4
4
years of professional experience

Work History

Bay Supervisor

Blue Beacon Truck Wash
07.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Maintained and repaired car wash equipment to meet operational demand.
  • Applied waxes and protective treatments to vehicles for high-quality finishes.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Applied wax and sealants to exterior of vehicles and equipment.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Mixed and moved cleaning solutions and followed all safety procedures.

Grocery Stocker

Winn-Dixie Stores Inc.
06.2021 - 07.2022
  • Greeted customers and directed to requested products.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Checked aisles for spills to complete quick clean-up.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Answered customer questions and provided detailed product information.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Associate of Arts - General Studies

Pasco Hernando State College
Dade City, FL
05-2024

Skills

  • Efficiency enhancement
  • Strong attention to detail
  • Departmental workflow optimization
  • Customer service
  • Quality control
  • Relationship building
  • Process monitoring and improvement
  • Training and mentoring
  • Industrial hygiene
  • Conflict resolution
  • Team building
  • Documentation and reporting
  • Complex Problem-solving
  • Verbal and written communication
  • Policy and procedure development
  • Expectation setting
  • Decision-making
  • Public speaking
  • Task delegation
  • Processes and procedures
  • Employee motivation
  • Staff discipline
  • Policy enforcement
  • Goal oriented
  • Safety protocols
  • Multitasking and organization
  • Cleaning and sanitizing
  • Issue resolution
  • Money handling
  • Cash handling
  • Upselling techniques
  • Point-of-sale system
  • Customer relations
  • Records maintenance
  • Customer service excellence
  • Cash register operation
  • Staff mentoring
  • Credit card processing
  • Payment processing
  • Expertise in cash transactions
  • Fluent Spanish Speaker
  • Sales and upselling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bay Supervisor

Blue Beacon Truck Wash
07.2022 - Current

Grocery Stocker

Winn-Dixie Stores Inc.
06.2021 - 07.2022

Associate of Arts - General Studies

Pasco Hernando State College

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Andres Torres