Andres Turco
Winter Park,FL
Summary
Personable and dedicated Customer Service Representative with experience in food and vehicle industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Autonation Toyota Winter Park
Winter Park
08.2024 - Current
- Assisted in managing daily service operations and customer interactions.
- Coordinated service appointments and ensured timely follow-up with customers.
- Supported technicians by organizing workflow and prioritizing service tasks.
- Handled customer inquiries and resolved service-related issues effectively.
Manager
Hardees Resturant
Altamonte Springs, FL
03.2023 - Current
- Provided excellent customer service and resolved any issues with clients in the most friendly approach.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Making invoice orders and organizing inventory for products.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Mechanical Engineer
Proshock Suspension
Caracas, Venezuela, Miranda
02.2018 - 12.2022
- Created 2D drawings according to GD&T standards.
- Designed shock absorbers from scratch for passenger, SUV, 4x4 and armored vehicles.
- Developed new products and ideas for better suspension of vehicles.
- Imported goods from different companies around the world, arranging Packing lists, Proforma Invoice and customs clearance for shipping goods related to 4x4 vehicles.
- Assisted with troubleshooting existing designs to identify potential issues or areas of improvement.
- Created detailed drawings using AutoCAD software for parts fabrication and assembly.
Education
High School Diploma -
Yale School
Caracas, Venezuela07-2011
Some College (No Degree) - Mechanical Engineering
Universidad Metropolitana
Caracas, VenezuelaSkills
- Outstanding customer service
- Policy Implementation
- Strategic Planning
- Performance Management
- Contract Management
Timeline
Assistant Service Manager
Autonation Toyota Winter Park
08.2024 - Current
Manager
Hardees Resturant
03.2023 - Current
Mechanical Engineer
Proshock Suspension
02.2018 - 12.2022
Some College (No Degree) - Mechanical Engineering
Universidad Metropolitana
High School Diploma -
Yale School