ANDRES VALDIVIA
Aurora
Summary
Proven leader and effective communicator, adept at fostering learning and enhancing customer satisfaction. At Amazon, I pioneered innovative teaching methods, boosting student retention. Skilled in problem-solving and digital literacy. I excel in fast-paced environments, driving team productivity and achieving significant improvements in customer service metrics.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Infantryman
Army
Watertown
07.2026 - Current
- Conducted patrols to secure and monitor designated areas.
- Operated and maintained weapons systems during training exercises.
- Collaborated with team members to execute tactical missions efficiently.
- Developed skills in first aid and emergency response procedures.
- Provided leadership and guidance to junior soldiers in daily operations.
- Implemented safety protocols during field operations and training activities.
- Participated in physical training programs to maintain combat readiness.
- Assisted in planning and coordinating logistics for training exercises.
Learning Ambassador
Amazon
Aurora
03.2024 - 01.2025
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
Supervisor
MTS
Aurora
03.2023 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Talent Employment
Monterrey
01.2023 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Construction Assistant
Jedai Construction
White Oak
08.2022 - 12.2022
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Distributed supplies to skilled workers to maintain job site productivity.
- Maintained organized job sites, contributing to enhanced worker productivity and faster completion times.
- Identified and fixed issues during phases of production.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
Customer Service Representative
TalentBin
Monterey
07.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Call Center Representative
Innovative
Mexico
05.2020 - 06.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Industrial Engineering - Industrial Engineering
UVM
Monterrey 07.2023 - 07.2026
High School GED - General
UNACAR
Ciudad Del CarmenSkills
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learning
- Digital literacy
- Online learning platforms
- Student engagement
- Student records management
- Classroom management
- Lesson implementation
- Study techniques
- Differentiated instruction
- Problem-solving
- Time management
- Team player
- Performance monitoring
- Attention to detail
- Customer service
- Demonstrator training
- Quality assessment
- Business development
- Shelf stocking
- Work Planning and Prioritization
- Flexible schedule
- Materials inspection
- Employee development
- Rapport building
- Word processing
- Public speaking
- Relationship building
- Microsoft Office
- Computer operation
- Relationship management
- Influential and Product demonstrations
- Relationship builder
- Competitor analysis
- Branding
- Persuasive selling
- Product education
- Administrative functions
- Sales and marketing
- Scheduling
- Community outreach
- Product demonstration
- Lead generation
- Display set up and arrangement
- Presentation customization
- Product recommendations
- Merchandise sales
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
Infantryman
Army
07.2026 - Current
Learning Ambassador
Amazon
03.2024 - 01.2025
Industrial Engineering - Industrial Engineering
UVM
07.2023 - 07.2026
Supervisor
MTS
03.2023 - 01.2024
Assistant Manager
Talent Employment
01.2023 - 05.2023
Construction Assistant
Jedai Construction
08.2022 - 12.2022
Customer Service Representative
TalentBin
07.2021 - 08.2022
Call Center Representative
Innovative
05.2020 - 06.2021
High School GED - General
UNACAR