Results-driven Operation Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices for continuous improvement and project management initiatives.
Overview
4
4
years of professional experience
Work History
Area Manager II
Amazon Fulfillment Center, PHX6
11.2020 - Current
Trained and guided team members to maintain high productivity and performance metrics
Managed 60-250 direct reports including 3 supervisors that I oversaw performance of, developed professionally, and coached to overcome operational barriers.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Subject Matter Expert - Analyzed data weekly to draft reports sent directly to senior management and directors of North American Customer Fulfillment.
Drove site Delivery Estimate Accuracy (DEA) to 99.7% in Q2/Q3 of 2023 to save YoY $1.4MM through deep diving defects and leading network initiatives to drive down defects
Developed and initiated projects, managed costs, and monitored performance.
Management Trainee
Enterprise Holdings
01.2020 - 10.2020
Proficient with all aspects of the vehicle rental process, including rental protection sales and lead follow ups, creating a rental contract, qualifying potential renters, and handling contract renewals, rental addendums, and updates
Assist in managing a fleet of 400 vehicles and maintain productive relationships with vendors
Specialize in complex face-to-face sales strategies to increase revenue from sales
Top performer in rental protection sales, maintaining top position in sales matrices, state wide.
INBOUND Costumer RetURNS pROCESS assistant at Amazon FULLFLILMENT CENTER-PHX6INBOUND Costumer RetURNS pROCESS assistant at Amazon FULLFLILMENT CENTER-PHX6
Warehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai LogisticsWarehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai Logistics