Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Gunderson

Spokane,WA

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 4 years of management performance. Problem solver talents for team building, leading and motivating, as well as customer relations aptitude and relationship-building skills. History of meeting demanding group objectives through employee training, motivation and performance management.

Overview

5
5
years of professional experience

Work History

Area Manager II

Amazon
10.2020 - Current
  • Promoted to Area Manager II February 2022.
  • Lead Quality Area Manager since 2021
  • Effectively manages 150+ associates daily
  • Evaluates reports, develops targeted improvements, and implements changes on all metrics such as volume, productivity, same day/next day deliveries, staffing to plan, and quality
  • Great time management and attention to detail for multi tasking high priority assignments
  • Conducts training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Delivers productivity, safety, and behavioral written feedback to associates through exceptional verbal communication
  • Meets deadlines by proactively managing individual and team tasks
  • Works diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Develops and promoted talented employees to cultivate a hardworking leadership team.

RETAIL SHOP LEAD

TOM SAWYER COUNTRY COFFEE
07.2019 - 09.2020
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Completed QuickBooks Bookkeeping daily for wholesale and retail customers
  • Managed social media platforms and created/managed company website
  • Completed daily tasks accurately and on-time to support shop needs.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.

BARISTA AND STORE MANAGER

ATLAS SMOOTHIE
09.2018 - 07.2019
  • Ran store independently
  • Managed and balanced till, professionally fielded customer questions, and provided recommendations
  • Provided a clean, positive, and friendly environment to all customers
  • Consistently provided smoothies that ensure and exceed customer satisfaction
  • Recruited new customers and expanded number of consistent daily customers through social media platforms

CREW MEMBER

TROPICAL SMOOTHIE CAFÉ
06.2018 - 09.2018
  • Operated main and drive-thru registers
  • Received and fulfilled in-house smoothie orders, catering orders, Uber Eats and online orders in a fast-paced environment
  • Provided friendly customer service and smoothie suggestions to customers
  • Multi-tasked between operating the register and preparing smoothies and food
  • Worked independently and in a team to ensure rapid fulfillment of orders
  • Strictly adhered to food safety guidelines

Education

BA - BUSINESS MANAGEMENT

EASTERN WASHINGTON UNIVERSITY
Spokane, WA
05.2020

HIGH SCHOOL DIPLOMA -

BOISE HIGH SCHOOL
Boise, ID
05.2016

Skills

  • Excel, Access, Word, PowerPoint, and QuickBooks
  • Critical Thinking
  • Performance Monitoring and Evaluation
  • Customer Relationship Management
  • Customer Order Management
  • Production Data Analysis
  • Time Management
  • Speaking
  • Business Analytics
  • Business Objective Analysis
  • Business Development
  • Team Development
  • Staff Development
  • Staff Management
  • Active Listening
  • Order Management
  • Process Improvement
  • Talent Review

Timeline

Area Manager II

Amazon
10.2020 - Current

RETAIL SHOP LEAD

TOM SAWYER COUNTRY COFFEE
07.2019 - 09.2020

BARISTA AND STORE MANAGER

ATLAS SMOOTHIE
09.2018 - 07.2019

CREW MEMBER

TROPICAL SMOOTHIE CAFÉ
06.2018 - 09.2018

BA - BUSINESS MANAGEMENT

EASTERN WASHINGTON UNIVERSITY

HIGH SCHOOL DIPLOMA -

BOISE HIGH SCHOOL

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Johanna Gunderson