Nicois Gordon
Clarksville,TN
Summary
Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.
Overview
9
9
years of professional experience
Work History
Area Manager II
Amazon-Reverse Logistics
Reading, USA
05.2023 - Current
- Leading the PIT and Vrets department, responsible for a team of 2 process assistant and more than 70 Associates on an operation running 24/7
- High focus on Diversity, Equity and Inclusion with 50%+ of department leaders from the BLNA (Black, Latino, Native American) community
- Responsible for the Fulfillment Center inventory of more than 30 million items
- Implemented a mechanism to reduce defectivity and improve inventory control that led to 25% decrease in inventory defect rate
- Point of contact for the pick/ stow team to help reduce ergonomic safety risks and improve productivity
- Provided guidance on the implementation of new policies and procedures in stores.
- Resolved conflicts between employees or customers in a professional manner.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Supervised employees, ensuring optimal productivity.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Prepared strategic play book for the Vrets Department for Peak 2023/2024
Fulfillment Center Process Assistant
Amazon.com, Inc.
Carteret, USA
12.2015 - Current
- Running day-to-day operations in specific departments (Stow/Pick/Pack/Sort/Amnesty)
- Responsible for attaining group productivity and quality metrics
- Root-Causing reoccurring issues and creating long-term solves
Area Manager II
AFO Amazon.com, Inc
Hoboken, USA
03.2022 - 05.2023
- Support, mentor, and motivate Hourly L4 managers
- Manage safety, quality, productivity, and customer delivery promises
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Managed a team of 50+ employees
Area Manager I
Amazon.com, Inc
North haven, USA
08.2019 - 12.2021
- Support, mentor, and motivate hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Education
A.S - General Science
Essex County College
Newark, NJSkills
- Proficient with Microsoft Word
- Proficient with Excel
- Proficient with PowerPoint
- Attention to detail
- Time management
- Team spirit
- Reliability
- Multi-tasking
- Customer service oriented
- Excellent communication skills
- Excellent interpersonal skills
- Troubleshooting
- Negotiation skills
- Order Management
- Operations Management
- Business development and planning
- Supply Chain Management
- Controlling costs
- Relationship building and management
- Employee Scheduling
- Talent review
- Staff Development
- Customer Relationship Management
- Team Development
- Recruitment and hiring
- Resource Allocation
- Database Management
- Process Improvement
- Cross-Functional Collaboration
- Staff Training and Development
- Vendor Management
- Operations
- Lean Manufacturing
- Brainstorming ideas
- Equipment maintenance coordination
- Quality Assurance
- Systems and software expertise
- Goals and performance
- Sales minded
- Profit maximization
- Staff Training
- Staff Scheduling
- Production data analysis
- Sales expertise
- Territory Management
- Business Development
- Performance Management
- Staff Management
- Facility Inspections
Timeline
Area Manager II
Amazon-Reverse Logistics
05.2023 - Current
Area Manager II
AFO Amazon.com, Inc
03.2022 - 05.2023
Area Manager I
Amazon.com, Inc
08.2019 - 12.2021
Fulfillment Center Process Assistant
Amazon.com, Inc.
12.2015 - Current
A.S - General Science
Essex County College
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