Andres Veloz
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sparkles Carwash, Detail & Lube
01.2024 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Hire Horatio
09.2022 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
Quality Auditor
Hot Topic
03.2017 - 12.2019
- Conducted internal audits to ensure compliance with quality standards.
- Monitored product performance and identified areas for improvement.
- Developed and maintained audit plans, checklists and procedures.
Education
Some College (No Degree) - Hotel Management
UTESA
Dominican RepublicLanguage - English
Dominico Americano
Dominican Republic08-2016
Skills
- Product Knowledge
- Account updating
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Information Security
- Data Entry
- Inbound and Outbound Calling
- Staff Training
- Multi-Task Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Sparkles Carwash, Detail & Lube
01.2024 - 08.2024
Customer Service Representative
Hire Horatio
09.2022 - 05.2023
Quality Auditor
Hot Topic
03.2017 - 12.2019
Some College (No Degree) - Hotel Management
UTESA
Language - English
Dominico Americano
Similar Profiles
Carmine FredericksCarmine Fredericks
Lube Technician at Shrewsbury Carwash, Quick Lube & Detail CenterLube Technician at Shrewsbury Carwash, Quick Lube & Detail Center
Sagan BaxterSagan Baxter
Assistant Manager at VIP Carwash And DetailAssistant Manager at VIP Carwash And Detail
Hannah MarilleyHannah Marilley
Car Wash Employee at Diamond Carwash And Detail LLCCar Wash Employee at Diamond Carwash And Detail LLC