Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Andres Vergara

Bronx,NY

Summary

Dynamic server and bartender with a proven track record of elevating customer satisfaction through tailored service and streamlined operations. Expertise in time management and organizational skills, honed through diverse roles in the hospitality industry, ensures a seamless dining experience. Passionate about creating memorable moments for guests while maintaining high standards of efficiency and professionalism. Committed to fostering a welcoming atmosphere that encourages repeat business and enhances overall guest enjoyment.

Overview

14
14
years of professional experience

Work History

Server

Morton's The Steakhouse
03.2023 - Current
  • Cultivate a guest-first culture within a dynamic team, enhancing service delivery and substantially reducing wait times during peak hours through proactive collaboration.
  • Utilize suggestive selling techniques to elevate the guest experience, resulting in a 20% increase in average check size and glowing customer feedback.
  • Effectively resolve guest inquiries and challenges, utilizing innovative thinking and flexibility to exceed expectations while adhering to brand guidelines.
  • Collaborate with kitchen staff to streamline food service effectively addressing special requests and dietary restrictions, resulting in enhanced customer satisfaction and expedited meal delivery.
  • Craft unforgettable experiences for guests from arrival to departure by implementing personalized greetings and tailored service.
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender/Server

Rosa Mexicano
09.2021 - 02.2025
  • Crafted and served a diverse array of beverages, from creative cocktails to fine wines, delighting customers with tailored recommendations that boosted satisfaction and repeat visits.
  • Teamed up with kitchen staff to streamline food order deliveries to bar customers, efficiently reducing wait times and boosting overall customer satisfaction ratings.
  • Tailored memorable drinking experiences for customers by recommending personalized beverage choices and fostering a warm, inviting atmosphere, resulting in enhanced customer satisfaction and repeat visits.
  • Efficiently managed daily bar supply inventory, ensuring timely orders and seamless deliveries for over 100 patrons daily.
  • Collaborated with the supervisor to design and craft engaging daily and holiday-themed drink menus, leading to a substantial increase in customer orders during special promotions.
  • Guided and supported the onboarding process for many new employees, ensuring smooth transitions and promoting team cohesion in their respective work areas.

Server

Arcola Country Club
01.2016 - 03.2020
  • Remain up to date on over 300 member families ensuring personalized service and proper recommendations on daily specials, entrees, and wine pairings.
  • Monitor tables closely and be attentive to members' needs throughout their meal, ensuring satisfaction.
  • Maintain a professional appearance and attitude, and adhere to all club etiquette and policies.

Caterer/Server/Cook

Giresi's Catering
12.2011 - 02.2016
  • Provided friendly, courteous service to create memorable moments for guests.
  • Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
  • Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.

Education

Bachelor's - Recording Arts (Audiovisual Communications Technologies)

Bergen Community College
Paramus, NJ
05.2020

Graduate - undefined

Lodi High School
Lodi, NJ
06.2016

Skills

  • Responsive to new challenges
  • Timely and dependable
  • Collaborative mindset
  • Strategic decision-making
  • Beverage crafting
  • Client-oriented service approach
  • Innovative thinking
  • Skilled in resolving conflicts
  • Quality assurance
  • Motivated team member
  • Bilingual
  • Actor

Languages

English
Spanish

Timeline

Server

Morton's The Steakhouse
03.2023 - Current

Bartender/Server

Rosa Mexicano
09.2021 - 02.2025

Server

Arcola Country Club
01.2016 - 03.2020

Caterer/Server/Cook

Giresi's Catering
12.2011 - 02.2016

Graduate - undefined

Lodi High School

Bachelor's - Recording Arts (Audiovisual Communications Technologies)

Bergen Community College

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