Andres A. Gonzalez Garcia
Fort Lauderdale,FL
Summary
Dynamic, customer-focused professional with a robust background in legal support and software implementation, actively pursuing a Customer Service Support Supervisor position. Known for exceptional leadership abilities and a proven track record in managing high-escalation situations. Expertise in fostering team collaboration, and enhancing departmental performance. Committed to leveraging strong customer service skills and problem-solving capabilities to contribute effectively to a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Legal Support Supervisor
Bayside Support Services LLC
06.2021 - 08.2024
- Expertly managed high-escalation tickets involving complex legal situations.
- Assisted lawyers in screening and managing sensitive cases with rigorous attention to detail, boosting department performance and organizational compliance.
- Tracked communicative compliance performance, providing concrete feedback to the legal team through daily reports.
- Collaborated with teams across the organization to ensure secure data flow and legal compliance.
Software Implementation Specialist
Gilson Housing Partners
06.2020 - 03.2021
- Managed end-to-end implementation projects, ensuring optimal client satisfaction through technical expertise and exceptional customer service.
- Built strong client relationships and consistently exceeded sales targets with effective solution-selling and upselling strategies.
- Provided in-depth technical training to end users, boosting user proficiency and engagement from 20% to 80%.
- Achieved a 100% satisfaction rating in service-level agreements based on structured feedback from stakeholder surveys.
- On-site
Education
Bachelor of Science - Computer Science
Broward College
Davie, FL12-2028
Skills
- Customer service and client relationship management
- High-escalation ticket management
- Technical troubleshooting and problem-solving
- Team leadership and collaboration
- Risk management and compliance
- Attention to detail and strong communication skills
- Process improvement strategies
- Document control
- Interpersonal skills
Languages
Spanish
English
Timeline
Legal Support Supervisor
Bayside Support Services LLC
06.2021 - 08.2024
Software Implementation Specialist
Gilson Housing Partners
06.2020 - 03.2021
Bachelor of Science - Computer Science
Broward College