Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andre Scott Hayes

4401 Martins Way,FL

Summary

Dynamic professional with a proven track record at Lumio, excelling in loan processing and compliance. Recognized for achieving a 97% accuracy rate and enhancing productivity through strategic project management. Strong leadership and communication skills drive successful collaboration, ensuring exceptional results in fast-paced environments. Proficient in technical support and time management.

Overview

12
12
years of professional experience

Work History

EVS Cleaning Crew Member

Crothall Cleaning Service
04.2025 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
  • Emptied trashcans and transported waste to collection areas.

Juvenile Detention Officer

Juvenile Detention Center
11.2023 - 05.2024
  • Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
  • Conducted room searches for contraband items to maintain a safe environment within the facility.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Treatment Implementing group and individual treatment plans, teaching problems solving skills,and judicial facilities as needed.
  • Transportation/Transporting and escorting criteria for admittance or release, providing clothing and hygiene items, assigning beds and wards, and preparing juveniles for court appearances.
  • CPR Certified


NTP Specialist/Underwriter

Lumio
08.2022 - 06.2023
  • Lumio is a company that specializes in residential solar energy solutions.
  • As an underwriter & NTP specialist, I process loans, ensure compliance with regulations and internal policies, and collaborate with finance partners and sales representatives to ensure timely completion of Loan projects. I achieved a 97% accuracy rate in processing and have funded over 1,000 loans, resulting in a 25% increase in loan volume and a 15% reduction in processing time. I consistently recognize as a top-performing employee in my role, with frequent commendations from management and peers for exceeding targets and achieving exceptional results.
  • Processed and managed solar and home improvement loans each valuing up to $250k, using accurate Document verification and working closely with finance partners.
  • Streamlined project management and increased productivity through implementation of new process to track project statuses, manage task allocation, collect M1 payments, and development of Standard Operating Procedures (SOPs) for both the NTP and collaborating teams.

Customer Fraud Specialist

PSCU
09.2020 - 07.2022
  • Monitored customer accounts and transactions to identify potential fraudulent activities.
  • Used analytical skills and fraud detection tools to investigate suspicious activity and take appropriate action to prevent further fraudulent transactions.
  • Provide support to customers who may have been impacted by fraudulent activities. As well as educate recovering from fraudulent transactions.
  • Worked closely with other departments such as risk management, compliance, and IT to develop and implement fraud prevention strategies.

Customer Service Technician

Centricity/Bankers Financial Corp
04.2018 - 08.2020
  • Provided technical support and troubleshooting assistance to customers who are experiencing issues effectively.
  • Communicated clearly and effectively with customers, showing empathy and patience, and working to resolve issues quickly and efficiently.
  • Tracked customers interaction and solutions, including documenting customer information and issue details in a customer service database.

Office Service Associate

Williams Lea
09.2013 - 03.2018
  • Providing general administrative support to the office. Including tasks such as answering phones, scheduling appointments, managing incoming and outgoing mail, and organizing paperwork.
  • Processed invoices for the accounting department and assisted with recruitment efforts for the human resource department.
  • Handled and delivered mail with an office environment. Main goal was ensuring all incoming and outgoing mail is distributed efficiently and accurately.
  • Prioritized tasks and managed time effectively in order to ensure that tasks are completed in a timely manner.

Education

The Academy of Urban Planning And Engineering
Brooklyn, NY
06-2010

Skills

  • Leadership
  • Communication Skills
  • Time management
  • Pitney Bowes
  • Strategic thinking
  • Business Accumen
  • Technical Support

Languages

English

Timeline

EVS Cleaning Crew Member

Crothall Cleaning Service
04.2025 - Current

Juvenile Detention Officer

Juvenile Detention Center
11.2023 - 05.2024

NTP Specialist/Underwriter

Lumio
08.2022 - 06.2023

Customer Fraud Specialist

PSCU
09.2020 - 07.2022

Customer Service Technician

Centricity/Bankers Financial Corp
04.2018 - 08.2020

Office Service Associate

Williams Lea
09.2013 - 03.2018

The Academy of Urban Planning And Engineering

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