Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andressa Kapper

Pompano Beach

Summary

Dynamic and results-driven professional with experience at Goodwill Industries, excelling in customer engagement and product training. Proven ability to enhance customer service and optimize workflows, while effectively collaborating with teams. Fluent in Portuguese, I bring strong problem-solving skills and a commitment to excellence in every interaction.

Overview

12
12
years of professional experience

Work History

Dry Cleaner Cashier

Beyond Dry Cleaner
01.2025 - 11.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring accuracy in daily reconciliations.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Streamlined checkout procedures to reduce wait times and enhance customer satisfaction.
  • Trained new cashiers on operational procedures and customer service standards.
  • Expedited check-out process through efficient handling of cash, credit card, or gift card transactions for improved customer convenience.
  • Streamlined workflow by organizing hangers, garment bags, and other supplies necessary for daily operations at the cashier station.
  • Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.

Assembly 1st Shift

Toro
06.2023 - 01.2024
  • Performing assembly duties to produce a finished product.
  • Preparing work by following standard work instructions; gathering parts, tools, and materials.
  • Bolting, screwing, clipping or otherwise fastening parts together using a variety of hand tools (electric and pneumatic).
  • Maintaining a safe and clean working environment by complying with procedures, rules, regulations, and active participation in all 5S efforts and initiative.
  • Learning a variety of different assembly stations.

Product Specialist

Goodwill Industries Of North Central Wisconsin Inc
12.2021 - 05.2023

• Ensured great customer service by efficiently and accurately ringing every transaction and by

cordially answering calls and operating the paging system. Assists with price checks at the register

and assisting and serving customers

• Maintains the fitting rooms and ensures items are taken back to the proper location. Assists

customers in locating and selecting items.

• Properly displays items according to merchandising guidelines and assists with applicable

merchandising throughout the store such as endcaps, seasonal sets, remerchandising.

• Completes tasks on the opening and closing checklists. Provides back up store maintenance and

production when needed.

• Serves as a positive role model and assists with peer training of new or developing team members.

Receptionist

Law Office of U.S Immigration Assistant
05.2014 - 05.2017
  • Managed front desk operations, ensuring smooth visitor reception and client check-in processes.
  • Coordinated appointment scheduling, effectively managing attorney calendars to optimize workflow.
  • Handled incoming calls, providing accurate information and resolving inquiries promptly.
  • Maintained electronic filing system, ensuring documents were organized and easily retrievable.
  • Assisted in preparing legal documents and correspondence, supporting attorneys with case preparation.
  • Organized and schedule meetings.

Education

No Degree - Besiness Major

Brazil LJoaquim Nabuco College
Av. Guararapes, 233 - Centro Aurora – PE, 53401-13

High School Diploma -

Escola Luiz Delgado
R. Do Hospício, SN - Boa Vista, Recife - PE, 50050
05-2010

Skills

  • Customer engagement
  • Product training
  • Product launches
  • Pricing strategy
  • Customer service
  • Teamwork and collaboration
  • Fluent in Portuguese
  • Problem solver
  • Customer service

Timeline

Dry Cleaner Cashier

Beyond Dry Cleaner
01.2025 - 11.2025

Assembly 1st Shift

Toro
06.2023 - 01.2024

Product Specialist

Goodwill Industries Of North Central Wisconsin Inc
12.2021 - 05.2023

Receptionist

Law Office of U.S Immigration Assistant
05.2014 - 05.2017

No Degree - Besiness Major

Brazil LJoaquim Nabuco College

High School Diploma -

Escola Luiz Delgado