Andres T. Montoya
Albuquerque,NM
Summary
Cannabis retail professional with over two years of dispensary experience and progression from Budtender to Assistant Store Manager. Skilled in customer service, product education, transaction accuracy, and maintaining a welcoming and compliant retail environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Oasis Cannabis Company
Albuquerque, NM
02.2025 - 09.2025
- Served as a key holder for opening and closing procedures while ensuring smooth dispensary operations and compliance
- Supported daily dispensary operations in a 150–300 transaction environment
- Reconciled cash drawers, authorized secure register drops, and supported daily cash audits and reporting accuracy
- Conducted inventory audits and verified product deliveries using Dutchie Back Office
- Trained and supported budtenders to maintain performance standards, accuracy, and customer service quality
- Handled customer escalations and assisted during compliance inspections
- Ensured compliance with state age verification, purchase limits, and cannabis regulations
Lead Budtender (Floor Leadership Role)
Oasis Cannabis Company
Albuquerque, NM
08.2024 - 02.2025
- Provided patient consultations and cannabis product recommendations
- Assisted customers in person and over the phone, creating a welcoming and informative experience
- Assisted management with inventory receiving, audits, and cash handling procedures
- Processed transactions accurately, including discounts and daily cash-handling procedures
- Assisted with onboarding and training new budtenders
- Supported daily store operations and compliance procedures
Budtender
Oasis Cannabis Company
Albuquerque, NM
04.2023 - 08.2024
- Educated customers on cannabis products and responsible use
- Processed retail transactions using Dutchie POS
- Maintained product displays and supported store organization
- Protected patient PHI in compliance with HIPAA guidelines
Job Coach In Training (JCIT)
Safelite Auto Glass Contact Center
Rio Rancho, NM
07.2021 - 02.2022
- Supported leadership with team coaching and performance improvement
- Managed customer escalations and supervised teams during leadership absence
- Assisted with operations for customer service teams of up to 20 representatives
Customer Service Representative II
Safelite Auto Glass Contact Center
Albuquerque, NM
05.2021 - 07.2021
- Assisted customers with scheduling services and processing requests
- Resolved customer concerns using effective communication and problem-solving
- Worked with other departments to resolve issues or make improvements & recommendations
Education
Central New Mexico Community College
Albuquerque, NMSkills
- Cannabis product knowledge (flower, concentrates, edibles, vapes)
- Dutchie POS & Dutchie Back Office systems
- Inventory audits and product intake
- Cash handling and register reconciliation
- Budtender training and team leadership
- Customer conflict resolution and service recovery
- Customer education & responsible cannabis use guidance
Certification
- Cannabis Establishment Technician (CET) — Renewal In Progress
- HIPAA Certification — Renewal In Progress
- Food Handler Certification — Renewal In Progress
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Store Manager
Oasis Cannabis Company
02.2025 - 09.2025
Lead Budtender (Floor Leadership Role)
Oasis Cannabis Company
08.2024 - 02.2025
Budtender
Oasis Cannabis Company
04.2023 - 08.2024
Job Coach In Training (JCIT)
Safelite Auto Glass Contact Center
07.2021 - 02.2022
Customer Service Representative II
Safelite Auto Glass Contact Center
05.2021 - 07.2021
Central New Mexico Community College