Kelli Kinnaird
Grosse Pointe
Summary
Knowledgeable and customer-focused professional with hands-on experience in fast-paced service environments. Skilled in cannabis education, strain differentiation, and consumption methods. Recognized for strong problem-solving skills, data accuracy, and maintaining a calm, clear mindset under pressure. Passionate about helping customers find the right product based on desired effects, tolerance, and experience level.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
03.2023 - Current
- Assisted with daily operations and maintained a clean, efficient workspace.
- Operated registers and handled high-volume orders accurately and quickly.
- Trained team members to follow safety standards and manage peak-hour stress.
- Used effective communication and problem-solving skills to resolve customer issues on the spot.
Server / Cashier
Chocolate Bar Café
08.2021 - 12.2022
- Provided friendly, detail-oriented service while handling multiple orders.
- Balanced cash drawers and performed end-of-shift safe counts.
- Resolved complaints and special requests with empathy and precision.
- Worked efficiently in a fast-paced environment while maintaining quality and consistency.
Server / Waiter
Big Boy Restaurant
09.2020 - 12.2021
- Managed customer orders and payments accurately.
- Handled large crowds during peak hours while staying organized and professional.
- Developed multitasking and quick-decision skills to meet guest needs under pressure.
Education
High School Diploma - undefined
Grosse Pointe North High School
Grosse Pointe, MI01.2021
Skills
- Customer Service and Communication
- Problem Solving and Conflict Resolution
- Terpenes, Cannabinoid Compounds, and Strain Profiles
- Hybrid, Sativa, and Indica Identification and Effects
- Methods of Consumption (Flower, Concentrates, Edibles, Vapes, Tinctures, Topicals)
- Product Recommendations Based on Tolerance and Intended Use
- Time Management and Organization
- Data Entry and Cash Handling
- Point-of-Sale Systems and Inventory Awareness
- Team Collaboration and Training
Certification
Driver's License, valid through February 2029
Timeline
Crew Member
Wendy's
03.2023 - Current
Server / Cashier
Chocolate Bar Café
08.2021 - 12.2022
Server / Waiter
Big Boy Restaurant
09.2020 - 12.2021
High School Diploma - undefined
Grosse Pointe North High School