Andrew Adams

Customer Success Manager for the top name in theater experiences and content quality. Main responsibilities include managing customer relations for top streaming and media companies. Deploy quality analysis solutions in numerous solutions including data centers, AWS and virtual and container environments.

• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.

• Company Overview: Customer Success Manager for the top name in theater experiences and content quality.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Deploy quality analysis solutions in numerous solutions including data centers, AWS and virtual and container environments.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
• Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
• Trained customer on use of the product and demonstrated new features as the product progressed.
• Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
• Streamlined onboarding process for new clients, significantly reducing time to value and improving initial experience.

• Company Overview: Customer Success Manager for the top name in theater experiences and content quality.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Deploy quality analysis solutions in numerous solutions including data centers, AWS and virtual and container environments.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
• Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
• Trained customer on use of the product and demonstrated new features as the product progressed.
• Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
• Streamlined onboarding process for new clients, significantly reducing time to value and improving initial experience.

• Reduced the overall upgrade time by 60%

• Increased the success rate of upgrades and system

maintenance

• Enhanced system performance by implementing efficient technical solutions and optimizing existing infrastructure.
• Spearheaded process improvements through regular audits of current practices, resulting in significant cost savings without compromising service quality or reliability.
• Established strong working relationships with key stakeholders, fostering a collaborative environment that promoted innovation and problemsolving.
• Reduced downtime by proactively monitoring system health and addressing potential issues before they escalated into major incidents.
• Streamlined operations by automating manual processes, improving workflow efficiency and reducing human errors.
• Served as a technical liaison between clients and internal teams, effectively communicating complex concepts in a clear and concise manner.
• Contributed to pre-sales efforts by providing subject matter expertise on product offerings and assisting in crafting compelling proposals for prospective clients.
• Designed custom solutions tailored to unique client requirements while adhering to established budgetary constraints.
• Championed the adoption of best practices within the team, fostering a culture of continuous learning and improvement.

• Company Overview: Solutions Engineer for industry leader in content quality solutions acquired by the IMAX the leader in theater experience
• Reduced the overall upgrade time by 60%
• Troubleshot complex technical issues and provided expert guidance to clients, resulting in increased customer satisfaction rates.
• Increased the success rate of upgrades and system maintenance
• Conducted root cause analyses for recurring technical issues, developing permanent resolutions that prevented future occurrences.
• Trained customer on use of the product and demonstrated new features as the product progressed.
• Managed multiple project timelines simultaneously while maintaining strict adherence to deadlines and quality standards.
• Lead a continued effort within Support and Engineering to increase scalability in both deployment and customer environments
• Actively participated in code reviews, providing constructive feedback on best practices and identifying opportunities for improvement in software development processes.
• Developed and maintained comprehensive documentation for all projects, ensuring smooth handoffs and seamless knowledge transfer within the team.
• Deployed live and on demand quality solutions applications in complex data centers, AWS and Docker container environments.

• Company Overview: Solutions Engineer for industry leader in content quality solutions acquired by the IMAX the leader in theater experience
• Reduced the overall upgrade time by 60%
• Troubleshot complex technical issues and provided expert guidance to clients, resulting in increased customer satisfaction rates.
• Increased the success rate of upgrades and system maintenance
• Conducted root cause analyses for recurring technical issues, developing permanent resolutions that prevented future occurrences.
• Trained customer on use of the product and demonstrated new features as the product progressed.
• Managed multiple project timelines simultaneously while maintaining strict adherence to deadlines and quality standards.
• Lead a continued effort within Support and Engineering to increase scalability in both deployment and customer environments
• Actively participated in code reviews, providing constructive feedback on best practices and identifying opportunities for improvement in software development processes.
• Developed and maintained comprehensive documentation for all projects, ensuring smooth handoffs and seamless knowledge transfer within the team.
• Deployed live and on demand quality solutions applications in complex data centers, AWS and Docker container environments.

• Company Overview: Senior Sales Engineer for Stockholm, Sweden based company working to expand its footprint in North America.
• Main responsibilities included designing end to end content distribution solutions for Tier 1 and Tier 2 North American operators.
• Led technical sales for largest deal for Edgeware in North America.
• Led technical engagements with Tier 1 MSOs Charter Communications, Videotron, and Cogeco, and with Tier 2 MSOs Cincinnati Bell, Frontier, and others.
• Foster initial technical discussion with potential customers to understand requirements and provide technical solutions.
• Delivered compelling product presentations and demonstrations to prospective clients, showcasing unique features and benefits.
• Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
• Actively participated in trade shows and conferences as a company representative, generating leads that contributed to overall revenue growth.
• Responsible for defining requirements and guiding development that meets customer expectations.
• Led white-boarding sessions and worked independently to map requirements to valid use cases that highlighted product capabilities.
• Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements.
• Built relationships through exceptional client service delivery and maintained productive networks to support business development.
• Produce detailed pricing and solution proposals for potential customers, including solution provisioning based on customer input, solution architecture design, solution descriptions of all components, and various pricing models.
• Wrote detailed technical documentation for company products.

• Company Overview: Senior Field Services Engineer responsible for answering RFPs and designing Quality of Experience (QOE) and Quality of Service (QOS) solutions for Tier 1 MSOs, DTH, and Telcos.
• I expanded on existing relationships with Charter Communications, Comcast, and Century Link as well led new technical opportunities with Tier 2 providers such as MediaCom.
• Answered RFPs and RFQs with consultation from product management, R&D, and marketing.
• Met with company senior leadership to discuss and advocate for Ineoquest solutions.
• Built consensus within the customer technical team of the proposed solution's benefits through product demonstrations and proof of concept testing.
• Maintained and upgraded existing solutions working with networking and operations to ensure a smooth transition to the latest features as well as instructed front line engineers on how to utilize and benefit from the latest improvements.
• Facilitated seamless upgrades of existing systems through careful planning, coordination with stakeholders, and minimal disruption to ongoing operations.
• Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.

• Company Overview: Senior Field Services Engineer responsible for answering RFPs and designing Quality of Experience (QOE) and Quality of Service (QOS) solutions for Tier 1 MSOs, DTH, and Telcos.
• I expanded on existing relationships with Charter Communications, Comcast, and Century Link as well led new technical opportunities with Tier 2 providers such as MediaCom.
• Answered RFPs and RFQs with consultation from product management, R&D, and marketing.
• Met with company senior leadership to discuss and advocate for Ineoquest solutions.
• Built consensus within the customer technical team of the proposed solution’s benefits through product demonstrations and proof of concept testing.
• Maintained and upgraded existing solutions working with networking and operations to ensure a smooth transition to the latest features as well as instructed front line engineers on how to utilize and benefit from the latest improvements.
• Facilitated seamless upgrades of existing systems through careful planning, coordination with stakeholders, and minimal disruption to ongoing operations.
• Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.

• Company Overview: Sales Engineer responsible for presenting and building encoding, transcoding, and processing solutions for Verizon, Comcast, Time Warner, Charter, EchoStar, Layer3 (T-Mobile) and other top MSOs, Telcos, and DTH companies.
• Sales Engineer responsible for presenting and building encoding, transcoding, and processing solutions for Verizon, Comcast, Time Warner, Charter, EchoStar, Layer3 (T-Mobile) and other top MSOs, Telcos, and DTH companies.
• Sales Engineer of the Year 2014
• Delivered over 8 million in sales each year.
• Lead sales growth each year in my accounts by driving new technology and designs fitted to customer needs.
• Lead Sales Engineer on the largest OTT deployment in US with Time Warner Cable.
• Lead design and integration effort on company's largest packager deployment.
• Design demos and production architecture featuring client-specific features and work closely with each customer to ensure sales success.
• Lead discussions with partners to develop smooth integration between components in the entire ecosystem.
• Sales Engineer responsible for presenting and building encoding, transcoding, and processing solutions for Verizon, Comcast, Time Warner, Charter, EchoStar, Layer3 (T-Mobile) and other top MSOs, Telcos, and DTH companies.

• Company Overview: Sales Engineer responsible for presenting and building encoding, transcoding, and processing solutions for Verizon, Comcast, Time Warner, Charter, EchoStar, Layer3 (T-Mobile) and other top MSOs, Telcos, and DTH companies.
• Sales Engineer responsible for presenting and building encoding, transcoding, and processing solutions for Verizon, Comcast, Time Warner, Charter, EchoStar, Layer3 (T-Mobile) and other top MSOs, Telcos, and DTH companies.
• Sales Engineer of the Year 2014
• Delivered over 8 million in sales each year.
• Lead sales growth each year in my accounts by driving new technology and designs fitted to customer needs.
• Lead Sales Engineer on the largest OTT deployment in US with Time Warner Cable.
• Lead design and integration effort on company’s largest packager deployment.
• Design demos and production architecture featuring client-specific features and work closely with each customer to ensure sales success.
• Lead discussions with partners to develop smooth integration between components in the entire ecosystem.
• Sales Engineer responsible for presenting and building encoding, transcoding, and processing solutions for Verizon, Comcast, Time Warner, Charter, EchoStar, Layer3 (T-Mobile) and other top MSOs, Telcos, and DTH companies.

• Company Overview: Contract position responsible for outreach to startup and small businesses introducing them to the products and services that Strategic BizDev provides.
• Contract position responsible for outreach to startup and small businesses introducing them to the products and services that Strategic BizDev provides.
• Developed business partnerships between Strategic BizDev and startup business.
• Created and managed prospect list of over 1,000 potential clients using Salesforce and Excel.
• Built business relationships with entrepreneurs in the local Austin area as well as internationally.
• Created sales and marketing collateral and research.
• Contract position responsible for outreach to startup and small businesses introducing them to the products and services that Strategic BizDev provides.

• Company Overview: Contract position responsible for outreach to startup and small businesses introducing them to the products and services that Strategic BizDev provides.
• Contract position responsible for outreach to startup and small businesses introducing them to the products and services that Strategic BizDev provides.
• Developed business partnerships between Strategic BizDev and startup business.
• Created and managed prospect list of over 1,000 potential clients using Salesforce and Excel.
• Built business relationships with entrepreneurs in the local Austin area as well as internationally.
• Created sales and marketing collateral and research.
• Contract position responsible for outreach to startup and small businesses introducing them to the products and services that Strategic BizDev provides.

• Company Overview: Led technical discussions and demonstrations in sales meetings with Fortune 500 advertising and media companies.
• Led technical discussions and demonstrations in sales meetings with Fortune 500 advertising and media companies.
• Key clients included NBC-Universal, CBS, ABC, FOX, ESPN, Discovery Networks, Scripps Networks, Disney, and Viacom Networks.
• Improved product efficiency 50% by automating ingest and transcoding workflows.
• Engineered vital mezzanine Mpeg2 profile standards separating product from the competition and increasing quality of service.
• Architect of video transcode solution in redesign of new product incorporating industry standards, client feedback and business need.
• Proved viability of innovative new product through product demonstrations and on-site proof of concept testing.
• Led technical discussions and demonstrations in sales meetings with Fortune 500 advertising and media companies.

• Company Overview: Led technical discussions and demonstrations in sales meetings with Fortune 500 advertising and media companies.
• Led technical discussions and demonstrations in sales meetings with Fortune 500 advertising and media companies.
• Key clients included NBC-Universal, CBS, ABC, FOX, ESPN, Discovery Networks, Scripps Networks, Disney, and Viacom Networks.
• Improved product efficiency 50% by automating ingest and transcoding workflows.
• Engineered vital mezzanine Mpeg2 profile standards separating product from the competition and increasing quality of service.
• Architect of video transcode solution in redesign of new product incorporating industry standards, client feedback and business need.
• Proved viability of innovative new product through product demonstrations and on-site proof of concept testing.
• Led technical discussions and demonstrations in sales meetings with Fortune 500 advertising and media companies.

• Company Overview: Managed all corporate content encoding and distribution.
• Managed all corporate content encoding and distribution.
• Responsible for all video on demand content distributed across nationwide footprint.
• Produced visual corporate marketing materials for Ad Sales and Cable divisions.
• Saved company $80,000 a year and increased productivity though development of corporate wide video distribution system.
• Implemented video standards from Cable Labs, SCTE, NTSC, and ATSC.
• Managed $10 Million + in advertising content for corporate Ad Sales division.
• Managed all corporate content encoding and distribution.

• Company Overview: Managed all corporate content encoding and distribution.
• Managed all corporate content encoding and distribution.
• Responsible for all video on demand content distributed across nationwide footprint.
• Produced visual corporate marketing materials for Ad Sales and Cable divisions.
• Saved company $80,000 a year and increased productivity though development of corporate wide video distribution system.
• Implemented video standards from Cable Labs, SCTE, NTSC, and ATSC.
• Managed $10 Million + in advertising content for corporate Ad Sales division.
• Managed all corporate content encoding and distribution.

• Company Overview: Managed national client services team responsible for $10 Million in advertising contracts.
• Managed national client services team responsible for $10 Million in advertising contracts.
• Partnered with ad agencies to maximize effectiveness of national campaigns by geographic region.
• Worked with accounting and senior executives to ensure all campaigns were effectively invoiced and reconciled.
• Promoted to manager within first year based on commitment to quality and cost reduction.
• Managed national client services team responsible for $10 Million in advertising contracts.

• Company Overview: Managed national client services team responsible for $10 Million in advertising contracts.
• Managed national client services team responsible for $10 Million in advertising contracts.
• Partnered with ad agencies to maximize effectiveness of national campaigns by geographic region.
• Worked with accounting and senior executives to ensure all campaigns were effectively invoiced and reconciled.
• Promoted to manager within first year based on commitment to quality and cost reduction.
• Managed national client services team responsible for $10 Million in advertising contracts.