Andrew Aguilar
Virginia Beach,VA
Summary
Enthusiastic General Manager offering 20-year background overseeing production of goods and provision of services in Professional Sports & Customer Service Industries. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sr. Operations Manager
Hertz Corp.
07.2014 - Current
- Assist the Airport General Manager for the delivery of profit for the Airport
- Lead & support the processes that leads to successful NPS, Grows VAS and meets BP Goals
- Drive the sales process – to ensure all staff are following Standard Work
- Lead in fostering a culture that provides “Best in Class” Customer Service
- Champion of H.I.P. for Norfolk Int. Airport
- Responsible for building, managing and developing talent that performs at high levels
- Development of Operations Managers to including holding them accountable in the effectiveness of their results
- Conduct performance evaluations
- Manages the day-to-day operations of the airport and it associated areas when the GM is not present
Broker/REALTOR
Century 21 Sweyer & Associates
01.2013 - 06.2014
- Assist residential property owners in selling their homes
- Assist qualified buyers in purchasing real property
- Assist qualified renters find rental property that fits their needs
- Advise renters on federal guidelines and regulations on renting residential property
- Know and understand all laws (federal & state), regulations, guidelines in regards to rental property
- Present purchase offers and determine competitive market price for property value
- Advise clients on market conditions, prices, mortgages, legal requirements, and other real estate matters
- Property advertisements, open houses, listing services, and compose pamphlets
- Prepare real estate documents, oversee signing of documents and disbursement of funds
- Interview clients and schedule showings
- Conduct title searches to determine whether clients had clear property titles
- Advise sellers on how to make homes more appealing to potential buyers
General Manager
Wilmington Sharks
02.2010 - 12.2012
- Plan and implement all day-to-day operations
- Plan and implement entire multi-million dollar operating budget
- Managed all aspects of Media Relations Department
- Managed all aspects of the game broadcasts
- Managed all aspects of the development of the Souvenir Game Day Program
- Managed all daily functions as it pertains to customer service
- Managed all stadium operations as it pertains to quality control and customer service
- Hire and supervise all staff members
- Train all staff as needed
- Execute year end staff evaluations
- Plan and implement all sales and marketing
- Cultivate new clients through developing merchandising proposals specific for each potential client
General Manager
Alexandria Aces
01.2009 - 02.2010
- Plan and implement all day-to-day operations
- Plan and implement entire multi-million dollar operating budget
- Managed all aspects of Media Relations Department
- Managed all aspects of the game broadcasts
- Managed all aspects of the development of the Souvenir Game Day Program
- Managed all aspects of Media Relations Department
- Managed all aspects of the game broadcasts
- Oversee all daily functions as it pertains to customer service
- Oversee all stadium operations as it pertains to quality control and customer service
- Hire and supervise all staff members
- Train all staff as needed
- Execute year end staff evaluations
- Plan and implement all sales and marketing
- Cultivate new clients through developing merchandising proposals specific for each potential client
Assistant General Manager
Alexandria Aces
11.2005 - 01.2009
- Partnered with the General Manager with the planning and implementing all day-to-day operations
- Partnered with the General Manager with the planning and implementing of a multi-million dollar operating budget
- Train staff as needed
- Partnered with the General Manager with overseeing all daily functions as it pertains to customer service
- Partnered with the General Manager with all general accounting and financial related matters
- Partnered with the General Manager with overseeing of all stadium operations as it pertains to quality control and customer service
- Partnered with the General Manager with the planning and implementing of all sales and marketing
- Managed all aspects of Media Relations Department
- Managed all aspects of the game broadcasts
- Managed all aspects of the development of the Souvenir Game Day Program
- Managed all aspects of Media Relations Department
- Managed all aspects of the game broadcasts
- Develop working relationships with community business leaders
- Cultivate new clients through developing merchandising proposals specific for each potential client
Assistant General Manager/Director of Baseball Operations
Jackson Senators
02.2002 - 09.2005
- Assist the General Manager with the planning and implementing all day-to-day operations
- Assist the General Manager with the planning and implementing of a multi-million dollar operating budget
- Train staff all as needed
- Assist the General Manager with overseeing all daily functions as it pertains to customer service
- Assist the General Manager with all general accounting and financial related matters
- Assist the General Manager with overseeing of all stadium operations as it pertains to quality control and customer service
- Assist the General Manager with the planning and implementing of all sales and marketing
- Managed all aspects of Media Relations Department
- Managed all aspects of the game broadcasts
- Managed all aspects of the development of the Souvenir Game Day Program
- Develop working relationships with community business leaders
- Cultivate new clients through developing merchandising proposals specific for each potential client
Director of Media Relations/Broadcasting/Group Sales
Alexandria Aces
11.2000 - 02.2002
Director of Media Relations/Broadcasting
Jackson DiamondKats
12.1999 - 11.2000
Assistant Director of Media Relations/Broadcasting
Southern Oregon Timberjacks
01.1997 - 12.1999
Weekend Sports Director
KNML 610AM The Sports Animal
06.1996 - 12.1996
Weekend Sports Director
KOWB 1290AM
09.1994 - 05.1996
Education
Bachelor of Science - Communication/Broadcasting
University of Wyoming
Laramie, WY01.1997
Skills
- Operations management
- Proficient in team management and support
- Marketing management experience
- Analytical problem solver
- Proven sales performance
- Proficient in marketing strategy execution
- Media relations management
- Procedure optimization
- Operational excellence
Certification
- Yellow Belt Training - May 2020
Timeline
Sr. Operations Manager
Hertz Corp.
07.2014 - Current
Broker/REALTOR
Century 21 Sweyer & Associates
01.2013 - 06.2014
General Manager
Wilmington Sharks
02.2010 - 12.2012
General Manager
Alexandria Aces
01.2009 - 02.2010
Assistant General Manager
Alexandria Aces
11.2005 - 01.2009
Assistant General Manager/Director of Baseball Operations
Jackson Senators
02.2002 - 09.2005
Director of Media Relations/Broadcasting/Group Sales
Alexandria Aces
11.2000 - 02.2002
Director of Media Relations/Broadcasting
Jackson DiamondKats
12.1999 - 11.2000
Assistant Director of Media Relations/Broadcasting
Southern Oregon Timberjacks
01.1997 - 12.1999
Weekend Sports Director
KNML 610AM The Sports Animal
06.1996 - 12.1996
Weekend Sports Director
KOWB 1290AM
09.1994 - 05.1996
Bachelor of Science - Communication/Broadcasting
University of Wyoming
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