Andrew Aldana
Oviedo,FL
Summary
Dedicated Service Industry professional with a history of exceeding company sales goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Bartender/Team Lead
Firebirds Wood Fired Grill
09.2019 - Current
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on drink preparation and service protocols.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Monitored guest behavior to ensure compliance with alcohol service regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Coopers Hawk Winery
10.2023 - 04.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu presentation and wine pairing recommendations for guests..
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Contributed to team goals by actively participating in staff meetings and training sessions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Black Rock Bar And Grill
07.2018 - 09.2019
- Assisted customers with menu selections and dietary preferences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Adapted quickly to changing customer needs during peak hours.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Increased sales significantly by upselling higher-end products to customers.
Team Lead/Server
Copperwood Tavern
09.2016 - 07.2017
- Worked different stations to provide optimal coverage and ensure smooth restaurant operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Processed orders efficiently using POS systems, ensuring accuracy in transactions.
- Trained new servers on restaurant policies, menu items, and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
St. Mary’s Catholic High School
Annapolis, MDSkills
- Strong multitasking
- Customer service expertise
- Team player attitude
- Clear and effective communication
- Professional appearance
- Inventory Tracking
Timeline
Server
Coopers Hawk Winery
10.2023 - 04.2024
Bartender/Team Lead
Firebirds Wood Fired Grill
09.2019 - Current
Server
Black Rock Bar And Grill
07.2018 - 09.2019
Team Lead/Server
Copperwood Tavern
09.2016 - 07.2017
High School Diploma -
St. Mary’s Catholic High School