Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Aldana

Oviedo,FL

Summary

Dedicated Service Industry professional with a history of exceeding company sales goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Bartender/Team Lead

Firebirds Wood Fired Grill
09.2019 - Current


  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new staff on drink preparation and service protocols.
  • Managed inventory levels, restocking supplies as needed to prevent shortages.
  • Monitored guest behavior to ensure compliance with alcohol service regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server

Coopers Hawk Winery
10.2023 - 04.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in menu presentation and wine pairing recommendations for guests..
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Contributed to team goals by actively participating in staff meetings and training sessions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Black Rock Bar And Grill
07.2018 - 09.2019


  • Assisted customers with menu selections and dietary preferences.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Adapted quickly to changing customer needs during peak hours.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Increased sales significantly by upselling higher-end products to customers.

Team Lead/Server

Copperwood Tavern
09.2016 - 07.2017
  • Worked different stations to provide optimal coverage and ensure smooth restaurant operation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Processed orders efficiently using POS systems, ensuring accuracy in transactions.
  • Trained new servers on restaurant policies, menu items, and service standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

St. Mary’s Catholic High School
Annapolis, MD

Skills

  • Strong multitasking
  • Customer service expertise
  • Team player attitude
  • Clear and effective communication
  • Professional appearance
  • Inventory Tracking

Timeline

Server

Coopers Hawk Winery
10.2023 - 04.2024

Bartender/Team Lead

Firebirds Wood Fired Grill
09.2019 - Current

Server

Black Rock Bar And Grill
07.2018 - 09.2019

Team Lead/Server

Copperwood Tavern
09.2016 - 07.2017

High School Diploma -

St. Mary’s Catholic High School