Andrew Antonopoulos
Tacoma,WA
Summary
Dedicated sales professional with a passion for tech and a strong history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Proficient leader with an analytical approach to business planning and day-to-day operations.
Overview
8
8
years of professional experience
Work History
Manager
AT&T
06.2022 - Current
- Grow Store business Year-by-Year by achieving profitable sales results.
- Advertise respective store on social media accounts of said store
- Advertise promotions and new launches
- Responsible for overall productivity and results. In store
- Social media customer service
- Meeting & Exceeding monthly sales goals & quotas.
- Maintain location staffing through employee retention, recruiting and team member training and development.
- Establish business accounts by partnering with AT&T Signature team
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Support operational excellence by observing store functions, monitoring sales and inventory, manage sales tracking and implementing new store program initiatives
- Keep informed of professional and technical knowledge by attending educational workshops, and reviewing professional publications
Assistant Manager
AT&T
04.2022 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Stayed informed of competitor offerings, identifying opportunities for strategic pricing adjustments or promotions to stay competitive in the market.
- Installed device software into demo devices
- Ensure privacy and data protection
- Develop and maintain local networks
- Provide technical support and troubleshooting activities
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Adopt usage of Microsoft programs such as Excel, Word, Teams, and PowerPoint used for creating, spreadsheets, trainings, schedules and meetings.
Sales Associate
AT&T
08.2021 - 04.2022
- Collaborated with store management to develop innovative sales promotions that generated excitement among customers and increased foot traffic at the location
- Execute targeted sales initiatives
- Troubleshoot devices and resolve customer concerns
- Create and update customer records
- Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
Covid Administration Specialist
Medix Staffing Solutions Inc.
02.2021 - 08.2021
- This position contained numerous roles most pertaining to data/information uploading and record keeping.
- Input patient information into Medix database
- Scribing
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Responsible for inputting and reviewing registration data
- Streamlined check-in process, ensuring accurate data entry of patient information.
Amazon Delivery Driver
TTPL
04.2020 - 02.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Claims Associate
State Farm
03.2019 - 04.2020
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Contributed to cost savings by identifying patterns of fraud or abuse within the claims system, initiating appropriate actions as necessary.
- Developed comprehensive reports for management review, highlighting key performance indicators and areas of accomplishment or concern.
- Conducted thorough investigations of complex claims, utilizing research skills and attention to detail to ensure fair outcomes.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Developed in-depth understanding of insurance policies and procedures.
- Investigated accidents or incidents to determine cause and extent of damages.
- Verified client information by analyzing existing evidence on file.
Iden's Dealer Services
Puyallup
02.2017 - 06.2018
- Responsible for cleaning the cars on lot (new, used, sold) inside and out
- Delivering the vehicles within a time frame exceeding expectations is also one of many responsibilities on the job
- An achievement I am most proud of while employed at Dens is being their top producer in monthly average of cars detailed a number of times, if not the top then top 2 every month.
- Used steam cleaning equipment to remove dirt from the engine and engine compartment.
- Identified safety issues and addressed them with the shift supervisor.
- Provided mobile detailing services to clients at their places of employment.
- Maintained a regular list of high-end clientele due to exceptional service and outstanding pricing.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Applied wax to the exterior of vehicles and removed it, buffing to a brilliant shine.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for a Chevy, VW, Buick/GMC, and Subaru auto dealership.
- Provided outstanding customer service.
Lot Porter
Larson Chrysler Jeep Dodge Ram
09.2016 - 02.2017
- Responsible for detailing cars, moving cars around the lot, maintain lot (cars/trash/etc.)
- Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Communicated with service team and other staff to assist customers.
- Enhanced dealership reputation, consistently providing exceptional customer service during interactions with clients on the lot.
Education
Rogers High School
Puyallup, WASan Diego Mesa College
San Diego, CA01.2020
Computer Information Systems
Pierce College
Puyallup, WA01.2016
Skills
- Staff Training and Development
- Operations Management
- Performance Management
- Sales Techniques
- Scheduling
- Data Entry
- Operational Analysis
- Software Applications
- Microsoft (Excel, Word, Teams, Powerpoint)
- Business lead generating & closing
- Advertising and marketing
- Social media Marketing
Accomplishments
- Achieved the title of Business Expert for multiple locations due to large quantities of business lead generating and closing.
Awards
- Business Certification (3x)
- Business Expert (4x)
- Sales MVP (3x)
- VGA award (4x)
- Accessories Champion (4x)
- Total opps award (6x)
Timeline
Manager
AT&T
06.2022 - Current
Assistant Manager
AT&T
04.2022 - 06.2022
Sales Associate
AT&T
08.2021 - 04.2022
Covid Administration Specialist
Medix Staffing Solutions Inc.
02.2021 - 08.2021
Amazon Delivery Driver
TTPL
04.2020 - 02.2021
Claims Associate
State Farm
03.2019 - 04.2020
Iden's Dealer Services
Puyallup
02.2017 - 06.2018
Lot Porter
Larson Chrysler Jeep Dodge Ram
09.2016 - 02.2017
Rogers High School
San Diego Mesa College
Computer Information Systems
Pierce College