Andrew Aqua
San Francisco,CA
Summary
Committed to applying lessons learned as an athlete, to a life as a sales professional. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
12
12
years of professional experience
Work History
Caregiver/Gaurdian of Disabled Nephew
Unemployed
05.2023 - Current
Sales Contractor
Uber
San Francisco, CA/ Remote
10.2022 - 05.2023
- Contract pilot program for SMB and Mid Market New Verticals division alcohol sales. Responsible for closing, gathering information, pitching program pricing, and integrating shop inventory to be accessible on the UBEREATS platform.
- Responsible for collaborating with sales leadership in North America to develop best practices for qualifying and onboarding new business.
- Contributed to event marketing, sales and brand promotion.
- Evaluated performance against goals and implemented appropriate development plans.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in the marketplace.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
Contract Enterprise SDR
Memoryblue
Remote
11.2021 - 03.2023
- Contract Enterprise SDR serving clients who chose to partner with MemoryBlue .
- Client’s worked on include Kivu Consulting, DroneDeploy, and Sumo Logic, Order Protection, Gofreight, Launchsource, Sedara Security.
- 160% attainment.
Contract Enterprise SDR
LastPass
Remote
05.2021 - 11.2021
- Responsible for supporting Enterprise account executives by qualifying CISO and VP information security prospects and evaluating the strength of their current password management solution.
- Reviewed, analyzed and assessed proposed changes, upgrades and needs.
- Evaluated software products to determine compatibility with existing systems.
- If their solution was objectively weaker than the industry standard, I would invite them to a demo.
- If it was just as strong of not a little bit stronger, I would still invite them to a demo but with the intent of having a conversation on why they are adamant about not changing their current solution to get insight on how we could implement what they love with LastPass.
- 95% quota attainment over tenure.
Elite Account Executive
YELP
San Francisco, CA/ Remote
08.2018 - 04.2021
- As an AE, I was responsible for creating advertising campaigns.
- This is a quota carrying role with a responsibility of $20,000 booked revenue per month.
- Quota attainment expectations for 3 years is $600,000 of booked revenue.
- I exceeded expectations, and ended my tenure at $832,000 in 2.10 years.
- Received Golden Gloves sales award twice during tenure. Once in January of 2019 for booking $47,000 in revenue. The second instance being August of 2020 for booking $56,000 of revenue.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Managed sales cycle to maintain solid customer base.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
Division 1 NCAA Athlete
Lobo Football
06.2012 - 07.2017
- Responsible for representing The University of New Mexico in division 1 athletic contests.
- Maintained scholarship through entirety of tenure.
- Played defensive line as a true freshman, but do to the needs of the team, transitioned to offensive line.
- Was part of the 2015 team that beat Boise State.
- Was part of the 10th annual Gildan New Mexico Bowl bowl game vs The University of Arizona after the city of Albuquerque had a bowl game drought of 10 years.
Customer Retention Specialist
SITEL Worldwide
Albuquerque, NM
10.2016 - 07.2017
- Responsible to find middle ground with customers to prevent cancellation.
- Sitel was acall center for AT@T.
- Responsibility was also to upsell as a way to prevent cancellation.
- 130 percent quota attainment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Communications and Media Studies
University of New Mexico
05.2018
Skills
- Experience with SQL and Salesforce
- Excel/Google Sheets
- Cold Calling
- Multi-Tasking
Timeline
Caregiver/Gaurdian of Disabled Nephew
Unemployed
05.2023 - Current
Sales Contractor
Uber
10.2022 - 05.2023
Contract Enterprise SDR
Memoryblue
11.2021 - 03.2023
Contract Enterprise SDR
LastPass
05.2021 - 11.2021
Elite Account Executive
YELP
08.2018 - 04.2021
Customer Retention Specialist
SITEL Worldwide
10.2016 - 07.2017
Division 1 NCAA Athlete
Lobo Football
06.2012 - 07.2017
Bachelor of Arts - Communications and Media Studies
University of New Mexico