Emma C. Wilson
Janesville,WI
Summary
Dedicated to high levels of customer satisfaction to meet all company goals. Charismatic and personable individual with several years of hands-on experience helping customers find products to fit needs and preferences. Experienced thoroughly in sales to healthcare. Quick learner committed to quickly mastering new skills and leading with positive attitude.
Overview
5
5
years of professional experience
Work History
Elderly and Disabled Caregiver
Home Instead Senior Care Home
01.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Beauty Advisor
Sephora
02.2024 - Current
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Attended product training sessions to stay updated on new products and trends in the industry
- Followed company policies related to returns, exchanges and refunds according to guidelines
- Managed multiple tasks simultaneously while meeting tight deadlines
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Educated customers about the proper use of cosmetics, fragrances and other beauty items
Crew Trainer
McDonald's
02.2022 - 05.2024
- Assisted in hiring crew members to expedite on-boarding process
- Assessed trainee competencies, certifying those ready for customer interaction
- Organized team building activities to foster a positive work environment among crew members
- Provided ongoing coaching and mentoring to crew members to increase productivity levels
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Prevented key account losses by researching discrepancies and correcting problems
Cashier
Piggly Wiggly Supermarket
05.2020 - 10.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Resolved customer complaints professionally in accordance with company policy
- Helped customers find specific products, answered questions, and offered product advice
- Built and maintained productive relationships with employees
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
Education
High School Diploma - undefined
Edgerton Highschool
Edgerton, WI06.2025
Skills
- Empathy and patience
- Sales proficiency
- Team collaboration
- Sales coordination
- Product demonstrations
- Organization and multitasking
- Sales expertise
- Report generation
- Client relationship building
- Customer engagement
- Payment processing
- Retail experience
- Time management
- Service upselling
- Customer relations
Timeline
Elderly and Disabled Caregiver
Home Instead Senior Care Home
01.2025 - Current
Beauty Advisor
Sephora
02.2024 - Current
Crew Trainer
McDonald's
02.2022 - 05.2024
Cashier
Piggly Wiggly Supermarket
05.2020 - 10.2020
High School Diploma - undefined
Edgerton Highschool