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Andrew Arden
Nampa,ID
Overview
11
11
years of professional experience
Work History
Driver, Warehouse associate
Interstate Electric Supply
Boise, Idaho
04.2024 - 07.2026
- Operated delivery vehicles to transport electrical supplies efficiently.
- Inspected vehicles routinely to ensure compliance with safety standards.
- Coordinated delivery schedules with team members to enhance efficiency.
- Followed designated routes to optimize fuel efficiency and timely deliveries.
- Delivered goods and services to customers on time and in excellent condition.
- Provided customer service by addressing inquiries during deliveries professionally.
- Collaborated with management to streamline delivery processes and workflows.
- Assisted warehouse staff in loading supplies to ensure timely dispatch.
Retention Specialist
DirectTV
03.2021 - 01.2022
- Provided support to customers managing their DirecTV accounts and handled cancellation issues as needed.
- Analyzed customer feedback to identify retention trends and behaviors.
- Developed personalized retention strategies based on customer needs and preferences.
- Assisted customers in resolving account issues to enhance satisfaction and loyalty.
Customer Service Champion
Pro Service Boise
09.2016 - 12.2019
- Supported customers in completing online transactions and managing order changes.
- Assisted customers with inquiries and resolved issues effectively.
- Trained new team members on customer service protocols and best practices.
- Maintained a detailed knowledge of services offered by Pro Service Boise.
Capital One Customer Service Representative
Sykes
03.2015 - 07.2016
- Facilitated customer transactions for Capital One accounts, such as handling payments and overseeing account openings and closures.
- Assisted customers with inquiries and resolved complaints promptly.
- Managed customer accounts and updated information in the database.
- Provided product knowledge to enhance customer experience and satisfaction.
Education
Copperas Cove High School
Copperas Cove, TxSkills
- Customer service excellence
- Team player and hard-working
- Vehicle inspection
- Route optimization
- Safety compliance
- Driving and delivery skills
Communication1
My supervisors have told me that I am a great team player that brings positive energy, and life to the team. I like to help out with my co-workers that may have problems with their day, if needed.
Timeline
Driver, Warehouse associate
Interstate Electric Supply
04.2024 - 07.2026
Retention Specialist
DirectTV
03.2021 - 01.2022
Customer Service Champion
Pro Service Boise
09.2016 - 12.2019
Capital One Customer Service Representative
Sykes
03.2015 - 07.2016
Copperas Cove High School