Andrew Armour

Front counter and warehouse operations

• Directed dispatching, routing and tracking of [Number] fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic databases.
• Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.

• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
• Planned and adjusted optimal routes based on traffic and weather conditions.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Checked in with dispatch service and updated with current location.
• Obtained customer signatures to complete and process paperwork.