Eric Gregory
Somerville,TN
Summary
Results-driven logistics professional with proven track record in dispatch management. Efficiently overseen fleet operations and coordinated schedules, optimizing delivery routes and minimizing delays. Known for fostering team collaboration and ensuring high standards of service, adaptable to dynamic environments and changing needs.
Overview
10
10
years of professional experience
Work History
Dispatch Manager/Warehouse Manager/Team Member
84 Lumber
Piperton,TN
09.2018 - Current
- Coordinated cross-departmental collaboration to align dispatch activities with sales objectives.
- Reported to management operational activities and maintained current records.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance of approximately 50% of on time delivery and return pick ups.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Reduced overtime costs by optimizing dispatcher schedules through effective workforce management of approximately 40%.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Collaborated with logistics teams to coordinate timely shipments, minimizing delays in delivery schedules.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Collaborated with team to ensure accurate order fulfillment and timely delivery of materials.
- Assisted in maintaining inventory accuracy through regular cycle counts and stock audits.
- Operated machinery safely, adhering to all safety protocols and procedures.
- Monitored product quality, identifying defects and ensuring compliance with company standards.
- Resolved customer inquiries regarding product availability and delivery timelines effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Assisted in inventory management to prevent stock shortages and overages.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Streamlined dispatch operations by coordinating logistics and optimizing delivery schedules.
- Managed team performance, providing training and support to improve service quality.
Warehouse Worker
NIS
North Liberty, IA
11.2017 - 06.2018
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Managed inventory control using electronic tracking systems to maintain accurate stock levels.
- Executed order picking and packing processes to ensure timely shipment of 12-15 truck loads.
- Collaborated with team members to optimize workflow and enhance productivity in daily operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
Team Lead
Zio Johno's
Iowa City, IA
11.2015 - 11.2017
- Oversaw daily operations to ensure team efficiency and productivity.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated cross-functional communication to align project goals and objectives.
- Managed resource allocation effectively to optimize team performance and output.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA01.2019
Skills
- Workflow planning
- Manpower planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Sales support
- Decision-making
- Schedule management
- Route planning and adjustment
- Distance estimation
- Dispatching field personnel
Timeline
Dispatch Manager/Warehouse Manager/Team Member
84 Lumber
09.2018 - Current
Warehouse Worker
NIS
11.2017 - 06.2018
Team Lead
Zio Johno's
11.2015 - 11.2017
High School Diploma -
Cordova High School