Jesse Salinas
Chicago,IL
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Dispatch Manager
Cushing Transportation
Orland Park, Illinois
07.2020 - 08.2025
- Coordinated daily dispatch operations for efficient transportation scheduling.
- Managed communication between drivers and clients to ensure timely deliveries.
- Oversaw compliance with safety regulations and company policies in dispatch processes.
- Monitored vehicle routes using GPS tracking to optimize delivery efficiency.
- Resolved logistical issues through effective problem-solving and team collaboration.
- Trained new staff on dispatch protocols and software systems to enhance productivity.
- Implemented process improvements to streamline dispatch workflows and reduce delays.
- Maintained accurate records of shipments, schedules, and driver activities in systems.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
Education
Some College (No Degree) - Business
Moraine Valley Community College
Palos Hills, IL 08.2015 - 08.2017
Skills
- Dispatch coordination
- Route optimization
- Compliance monitoring
- GPS tracking
- Customer relationship management
- Logistics planning
- Process improvement
- Effective communication
- Problem solving
- Team collaboration
- Performance monitoring
- Workflow management
- Data accuracy
- Conflict resolution
- Schedule coordination
- Environmental awareness
- Fleet dispatching
- Manpower planning
- Workflow planning
- Budgeting and financial management
- Route planning
- Transportation
- DOT compliance
- Order data entry
- Phone dispatch
- Customer communication
- Route planning expertise
- Maintenance recordkeeping
- Multiple project coordination
- Strong leadership
- Processing orders
- Updating logs
- Distance estimation
- Dispatching field personnel
- Adaptability
- FCC communication protocols
- Equipment orders
- Self motivation
- [Number] wpm typing speed
- Problem-solving aptitude
- Transportation laws
- Overseeing call loads
- Driver incident support
- Work crew dispatch
- Professionalism
- Logistics management
- Prioritization
- Relationship building
- Adjusting routes
- Technical proficiency
- Computer literacy
- Professional demeanor
- Verbal and written communication
- Record keeping
- Work crew dispatching
- Clear communication
- Handle communications
- Work order tracking
- Equipment inspection
- Critical thinking
- Safety procedures
- Information gathering
- Communication management
References
References available upon request.
Timeline
Dispatch Manager
Cushing Transportation
07.2020 - 08.2025
Some College (No Degree) - Business
Moraine Valley Community College
08.2015 - 08.2017
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