Hugo Cabrera
RANDOLPH,USA
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Dispatch Manager
Hello Fresh
Avon, MA
08.2022 - Current
- Coordinated dispatch operations to ensure timely delivery of services.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Scheduled shipments to optimize resource allocation and ensure timely deliveries.
- Tracked vehicles using GPS technology and provided real-time status updates.
- Monitored vehicle locations using GPS tracking systems for efficiency.
- Communicated with drivers to provide route updates and instructions.
- Resolved customer inquiries regarding delivery timelines and service issues.
- Resolved customer complaints related to service issues or delays.
- Maintained accurate records of dispatch activities and communications.
- Updated records of driver locations, delays, and cancellations.
- Collaborated with team members to streamline operational processes, enhancing efficiency.
- Trained new staff on company policies and dispatch software functionalities.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data to inform upper management's forecasting and decision-making.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
PCA
Tempus
Stoughton, MA
05.2017 - Current
- Monitored vital signs to ensure health stability.
- Supported clients in medication management by ensuring timely adherence to prescribed schedules.
- Facilitated daily living activities to enhance client independence and quality of life.
- Provided mobility assistance to ensure safe movement.
- Accompanied clients to doctor's appointments and outings.
- Transported clients from one location to another in an efficient manner.
- Conducted light housekeeping to maintain clean environments.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Provided emotional support to clients through engaging conversations and activities. to enhance emotional well-being.
- Engaged with patients and families to clarify care plans and address concerns.
SOUS CHEF
kings lane
Dedham, MA
07.2010 - 11.2017
- Developed and implemented seasonal menus that highlighted fresh, local ingredients.
- Contributed to menu development and recipe testing to enhance seasonal offerings.
- Trained new team members on cooking techniques and safety protocols.
- Monitored food preparation processes to uphold health and safety regulations.
- Managed inventory and ordered supplies to ensure consistent quality and operational efficiency.
- Monitored inventory levels to ensure adequate supplies on hand.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Contributed to the successful execution of catered events from start to finish.
- Maintained accurate records for cost analysis purposes.
- Assisted restaurant in meeting financial targets by achieving food quality objectives.
- Streamlined scheduling processes, enhancing operational efficiency.
- Collaborated with front-of-house staff to facilitate timely meal service and improve customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed daily operational tasks in the kitchen accurately and efficiently.
- Supervised kitchen staff to ensure smooth daily operations and high standards.
- Complied with all health department regulations regarding proper food handling methods.
MANAGER
Diversified Cleaning
Stoughton, MA
05.2008 - 07.2010
- Managed scheduling and operations for three departments, overseeing 41 staff members.
- Coordinated team assignments to enhance departmental efficiency and workflow.
- Resolved operational challenges to boost team productivity and morale.
- Streamlined communication channels to improve information flow and accelerate decision-making.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved staff conflicts and maintained a positive work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured cleanliness and organization, maintaining high standards across the facility.
- Contributed to a well-maintained environment, supporting overall business success.
- Tracked inventory of cleaning supplies and monitored equipment usage.
- assistant meetings with different departments to ensure the workflow.
FOREMAN
J&B Daughters
HydePark, MA
05.2000 - 04.2008
- Lead a team of 7 in demolishing structures, ensuring equipment readiness and safety compliance.
- Managed labor force to meet project goals through precise coordination and collaboration.
- Coordinated construction activities, maintaining timelines and safety standards.
- Resolved on-site issues to optimize workflow and reduce project delays.
- Facilitated communication between supervisors and workers to improve project efficiency.
Education
HVACR - Haver
Bay State Tech
Canton, MA04.2020
ASSOCIATE -
Le Cordon Bleu
Cambridge, Ma08.2012
High School Diploma -
Job Corp
Grafton, MA11.1997
Skills
- Management
- Hands-on
- Financial planning
- Client relations
- Sales strategy
- Team leadership
- Customer service
- Teamwork
- Problem solving
- Critical thinking
- Flexibility
- Communication skills
- Attention to detail
- Bilingual speaker
- Data entry accuracy
- Team collaboration
- Dispatch software management
- Operational efficiencies
- Resource allocation
- Dispatch coordination
- GPS tracking
- Customer service
- Order data entry
- Labor cost control
- Transportation
- Workflow planning
- Monitoring field personnel
- Decision-making
- Adjusting routes
- Multitasking capacity
- Handle communications
- Schedule work crews
- Organizational skills
- Performance analysis
- Time management
- Strong leadership
- Maintenance recordkeeping
- Staff training and development
- Daily reports
- Route planning expertise
- Reliability
- Verbal and written communication
- Resource coordination
- Inventory management
- Menu development
- Kitchen operations
- Customer relationship management
- Cost control
- Order fulfillment
- Quality assurance
- Food quality
- Knife use
- Banquets and catering
- Temperature control
- Plating techniques
- Sanitation guidelines
- Hospitality service expertise
- Ingredient knowledge
- Roasting techniques
- Kitchen crew training
- Creative menu planning
- Food presentation
- Schedule implementation
- Fine-dining expertise
- Grilling and deep frying skills
- Frying techniques
- Grilling techniques
- Forecasting and planning
- Cold food preparation
- Kitchen equipment operation
- Vegetarian cooking
- Medication management
- Vital signs monitoring
- Emergency response
- Care plan implementation
- Patient documentation
- Family support
- Medication reminders
- Nutrition monitoring
- Diabetes management
- Client advocacy
- Compassionate care
- Transfer techniques
- Meal preparation
- Personal hygiene assistance
- Mobility assistance
- Active listening
- Information protection
- Blood glucose testing
- Feeding assistance
- Health monitoring
- Patient observation
- Basic nursing care
- Quality control
- Appointment coordination
- Employee scheduling
- Crew leadership
- Property damage assessment
- Monitor safety procedures
- Blueprint interpretation
References
- Kim Jones, KJ Construction, jones0556@gmail.com
- Chris Picnics, Picnics Construction, 16177845805
- Mandy Wright, Diversified Cleaning, 6176370602
Languages
- Spanish
- English, Native
- Spanish, Fluent
Languages
Spanish
Professional
English
Professional
Portuguese
Elementary
Affiliations
volunteered at Rosie's place
Certification
cpr
Timeline
Dispatch Manager
Hello Fresh
08.2022 - Current
PCA
Tempus
05.2017 - Current
SOUS CHEF
kings lane
07.2010 - 11.2017
MANAGER
Diversified Cleaning
05.2008 - 07.2010
FOREMAN
J&B Daughters
05.2000 - 04.2008
HVACR - Haver
Bay State Tech
ASSOCIATE -
Le Cordon Bleu
High School Diploma -
Job Corp