Andrew Arzu

• Provided comprehensive case management services to 25 unaccompanied children, achieving a 90% success rate in meeting individualized service plan (ISP) goals through consistent monitoring, advocacy, and trauma-informed support.
• Maintained 100% accurate and audit-ready case documentation in the UC Portal, ensuring zero compliance errors and seamless alignment with federal and ORR data reporting standards.
• Managed the full client lifecycle for 40+ new intakes, optimizing assessment, documentation, and placement procedures, which reduced overall processing time by 20% and improved service delivery efficiency.
• Coordinated with partner agencies, legal representatives, and program administrators to deliver 365 daily compliance reports, maintaining a 100% on-time submission rate in accordance with ORR and program guidelines.

Delivered individual, group, and family counseling sessions to an average of 15 youth and families weekly, utilizing the Trauma-Focused Foster Care (TFFC) model to improve emotional stability, strengthen engagement, and achieve a 75% client satisfaction rate.

Conducted comprehensive biopsychosocial and risk assessments for 20+ new clients, achieving 95% accuracy in identifying service needs, and developing personalized, data-driven treatment plans aligned with program goals.

Collaborated with psychiatric nurse practitioners, clinicians, and case managers to implement integrated behavioral health support plans, resulting in a 15% reduction in behavioral incidents and improved long-term client outcomes.

• Developed and implemented individualized, developmentally appropriate case plans for 12 children, targeting language, social, and cognitive growth, and achieving a 90% improvement in developmental milestones within six months.
• Created and maintained a safe, nurturing, and trauma-informed environment for 20 children, resulting in a 0% incident rate of behavioral issues or safety concerns.
• Facilitated collaborative communication with parents, teachers, and interdisciplinary teams for 15 children, ensuring continuity of care, seamless progress tracking, and a 100% parent satisfaction rate.