ANDREW ASHBY
Virginia Beach,VA
Summary
Dedicated IT professional with a proven track record in critical decision-making and a background in public safety. Leveraging extensive experience in IT, public safety and telecommunications, I bring a unique blend of skills to enhance operational efficiency and ensure seamless communication. Adept at navigating complex challenges, I thrive in dynamic environments, contributing to effective decision-making processes that prioritize both safety and technological excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paramedic
City of Virginia Beach
Virginia Beach, VA
01.2024 - Current
- Works and makes critical and life saving decisions in seconds while calculating risk and benefit.
- Paramedic with extensive experience in delivering high-quality emergency medical care.
- Proficient in advanced life support and pre-hospital emergency procedures in high-pressure environments.
- Expertise in patient assessment, medication administration, and life-saving interventions.
- Strong understanding of Tidewater EMS medical protocols, local regulations, and safety standards.
- Demonstrated ability to collaborate effectively with emergency response teams and healthcare professionals.
- Committed to public service and improving patient outcomes in the community.
IT Support Engineer I
AMAZON FULFILLMENT
Hampton Roads, VA
12.2023 - Current
- Provide Nodal IT Support overseeing technical infrastructure at seven Amazon Sites across the Hampton Roads Region
- Ticket queue management for seven sites assign work to local site technicians
- Provide on call-support for high impact events
- Updated created and implemented standard operating procedures (SOP) for Nodal IT staff to follow
- Bosch and Milestone camera video management administration
- Planned, lead, and executed a complete site (615,000 sq ft) network infrastructure upgrade to make the site a fabric network
- Technical project management across eleven sites
- Lead build engineer and project manager for three Amazon Facilitates. Totaling over fifty million dollars in assets and labor cost. Managed IT infrastructure build out including LVC construction and managed a team to install and configure access points, cameras, IDFs, MDFs, and robotics equipment.
- Including supply acquisition, expense management, and labor resource planning.
Owner / IT Consultant (commercial and residential)
ESVAIT LLC
Belle Haven, VA
03.2016 - Current
- Install and configure hardware and software such as WAPs, routers, network switches, Windows servers, Windows PCs, Apple macOS, Linux servers, and Linux desktops to meet clients' network and computing performance requirements
- Troubleshoot network and computer problems, working with various ISPs and software vendors to resolve customer issues
- Install and repair structured cabling, e.g., ethernet cable and telephone wiring, including converting RJ-11 connections into RJ-45 connections for a 5,000 square-foot residence
- Work with clients to develop individualized, comprehensive networking plans to meet their specialized needs.
Emergency Medical Technician
CITY OF VIRGINIA BEACH
Virginia Beach, VA
01.2022 - 01.2024
- Assisted in providing medical care to patients with life-threatening conditions and injuries
- Collaborated with other EMS providers which included Virginia Beach Fire and EMS paid providers, along with other volunteer providers
- Provided 1053 total hours of service in 2023
- Provided 911 EMS response for the City of Virginia Beach as a EMT-Basic
- Provided patient care based upon established regional protocols
- Operated emergency vehicles follow the City's policies to keep patients, other first responders, and the public safe
IT Support Associate II
AMAZON FULFILLMENT
Suffolk, VA
08.2022 - 12.2023
- Provisioned and troubleshot end user devices such as Thin Clients, Windows Computers, Kindles, Time Clocks, and mobile scanners
- Planned and executed change management activities involving core building services
- Troubleshot and repaired structured cabling including but not limited to fiber and ethernet cabling (Cat5e and Cat6)
- Independently maintained building IT infrastructure on night shift for 9 months
- Built and strengthened relationships between internal support teams and the core operational teams of Amazon
- Coordinated multiple projects with LVC contractors and internal teams to insure on-time completion
- Worked with intra-building and extra-building teams in order to resolve issues with multiple stakeholders involved
- Troubleshoot and resolved issues with newly launched Amazon Robotics Technologies
- Root cause analysis of issues involving network infrastructure issues to including switching and routing infrastructure.
Customer Service NOC Tech
EASTERN SHORE OF VIRGINIA BROADBAND AUTHORITY
Exmore, VA
11.2020 - 12.2021
- Provisioned network equipment (Calix, Ciena, and Cisco), assist with unique project device configurations and installations, e.g., Solar-powered Wi-Fi hotspots for Accomack County Public Schools and a licensed wireless link to provide service for Tangier Island, VA
- Liaison with vendors and contractors to ensure completed work meets company specifications and minimizes customer downtime
- Troubleshoot Layer 1 fiber optic systems with OTDR, Visual Fault Locator, and Optical Power Meters
- Assist, as needed, with outage restorations by locating damage with an OTDR and helping field crews in outage restorations
- Provides troubleshooting over the phone for Carriers, Commercial, and Residential customers to resolve issues
- Performs customer site service calls when required to resolve issues impacting customers
- Preforms in the field and over the phone fiber optic troubleshooting to assist contactors with troubleshooting
- Led incident response efforts with vendors, contractors, internal teams, and customers to resolve network outages
- Troubleshot and configured carrier switching and routing services and protocols to include BGP peering, Metro-E, and SONET Services.
Intern
EASTERN SHORE OF VIRGINIA BROADBAND AUTHORITY
Exmore, VA
03.2020 - 11.2020
- Supported the N.O.C staff by assisting with CPE provisioning, onsite commercial and residential customer support, network maintenance, and inventory control measures
- Located and recorded GPS coordinates for over 100 handholds to provide field staff with more precise locations for handholds to and to map the outside plant infrastructure
- Entered over 800 Network POPs in a network mapping software to include outside plant design records
- Troubleshoot Layer 1 fiber optic systems to include GPON and Active Ethernet.
Education
ASSOCIATE OF APPLIED SCIENCE - EMERGENCY MEDICAL SERVICES
Tidewater Community College
Virginia Beach, VA12.2023
Skills
- Server Management
- Network Architecture
- Incident Management
- Customer Service
- Technical Support
- Technical Documents Comprehension
- Technical Troubleshooting
- Network Configuration
- LAN/WAN
- Field Patient Assessments
- Reporting and Documentation
- Critical Decision-Making Skills
- Hardware Installation
- Root Cause Analysis
- Pattern Recognition
- Research and Analysis
- CCTV Configuration and Operation
- Fiber Optic Troubleshooting
- DWDM/CWDM
- Metro-Ethernet
Certification
- NREMT-Paramedic
- Virginia Licensed Paramedic
- Tactical Emergency Casualty Care
- AHA BLS Provider
- AHA ACLS Provider
- AHA PALS Provider
- NAEMT Pre-Hospital Trauma Life Support
- NAEMT Advanced Medical Life Support
- Emergency Vehicle Operations Course
- FEMA IS-00100
- FEMA IS-00200
- FEMA IS-00700
- FEMA IS-00800
Awards
- 3.9 GPA
- Graduated summa cum laude
- Fall, 2023 - Dean's List
- Summer, 2023 - Dean's List
- Spring, 2023 - Dean's List
Timeline
Paramedic
City of Virginia Beach
01.2024 - Current
IT Support Engineer I
AMAZON FULFILLMENT
12.2023 - Current
IT Support Associate II
AMAZON FULFILLMENT
08.2022 - 12.2023
Emergency Medical Technician
CITY OF VIRGINIA BEACH
01.2022 - 01.2024
Customer Service NOC Tech
EASTERN SHORE OF VIRGINIA BROADBAND AUTHORITY
11.2020 - 12.2021
Intern
EASTERN SHORE OF VIRGINIA BROADBAND AUTHORITY
03.2020 - 11.2020
Owner / IT Consultant (commercial and residential)
ESVAIT LLC
03.2016 - Current
ASSOCIATE OF APPLIED SCIENCE - EMERGENCY MEDICAL SERVICES
Tidewater Community College