Aaron Jeremy Ver
Pasig City
Summary
A total of 6yrs+ successful years in IT industry, specifically on the line of business of MSP, eCommerce, BPO, & IT Consultancy Companies. Got awarded by my previous company as they witnessed my perseverance and determination to get things done in a timely manner and crucial way. You will see the award below my CV. I took tons of training, and I have the certificate of accomplishment for Microsoft Azure Administration (AZ 104), Microsoft Azure Fundamentals (AZ 900), Microsoft 365 Fundamentals (MS 900), Microsoft 365 Mobility and Security (MS 101), and lot more to come. Went to Denmark for a Business Trip to the company’s new launch product event and to learn more about the whole Infrastructure of the company. I am currently planning to take training and certification for Apple Certified Mac Technician as I am currently handling and managing our Mac devices including the Endpoint tool that we are using to it.
Overview
6
6
years of professional experience
Work History
System Engineer
3Cloud IT Solutions
04.2023 - 04.2025
- Cloud Management (Azure)
- - Azure AD Management of users and enforcing MFA
- - Azure Blob Storage Management
- - Deploy and configure virtual machines, containers, and other cloud resources.
- - Monitor and manage cloud services, ensuring scalability, redundancy, and high availability.
- - Allocate and manage cloud resources efficiently based on workload demands.
- - Implement cloud services and solutions according to business requirements.
- - Cost optimization analysis
- - Cleaning Cloud resources that no longer need to use
- - Allocating PIM roles to the users who need access to Azure
- - Azure DevOps project, user, and access administration
- M365 Administration
- - User and License Management
- - User Onboarding and Offboarding access management
- - Mailbox Management
- - Email Flow
- - Site Creation and Management
- - File Sharing and Permissions
- - Teams Setup and Management
- - Teams Policies and Permissions
- - Microsoft Defender (For Anti-Virus and Security)
- - Exchange Online Administration
- - SharePoint and OneDrive Management
- - Teams Online Administration.
- - Exchange Online Administration
- - Intune Administration Compliance, Security, and Patch Deployment
- Database Administration
- - SQL and Oracle Cloud Administration
- - SQL and Oracle On-prem Administration
- - Granting access to new users
- - Weekly maintenance (Backups)
- - Monitoring
- - Capacity Planning
- - Backup and recovery
- Automation and Orchestration
- - Automate repetitive tasks and workflows using scripting (PowerShell) or configuration management tools (Power Automate).
- - Implement orchestration workflows to streamline provisioning and management processes.
- Installation and Configuration
- - Install, configure, and update software applications, both off-the-shelf and custom-built.
- - Ensure proper integration and compatibility of software within the existing infrastructure.
- - Provide technical support to end-users for software-related issues.
- Documentation and Reporting
- - Maintain accurate and up-to-date documentation of system configurations, procedures, and processes.
- - Generate regular reports on system performance, incidents, and maintenance activities.
- User Support and Training
- - Provide technical assistance and support to end-users, addressing hardware, software, and network-related inquiries.
- - Managing ticketing system specially on its SLA
- - Conduct user training sessions to enhance understanding of IT systems and best practices.
- Backup and Disaster Recovery
- - Develop and implement backup and disaster recovery strategies for cloud resources.
- - Regularly perform data backups and test recovery procedures to ensure data integrity.
- - Plan and execute recovery processes in the event of data loss or system failures.
- Company LOB: I.T Consultancy/MSP
System Administrator
BRANDED/Essor
07.2021 - 04.2023
- Project Management
- - Participate in IT projects, such as system upgrades, migrations, and deployments.
- - Collaborate with other IT teams and departments to ensure successful project outcomes.
- - We use ClickUp for our project management and setting automations to it
- - We also use Jira to create Scrum and Agile project boards (Designated for developers)
- GCP Administration
- - Managing Google Admin Center, specially for Onboarding and Offboarding.
- - Managing resources in GCP
- - Enforcing Google Device Policy
- Data Migration
- - Migrating users data and email via BitTitan (MigrationWiz) as I am part of the Acquisitions Team
- - Migrating data from Sharepoint to Dropbox via Power Automate
- - Migrating DNS from one service provider to another
- Client Management
- - Meeting with the Client and executives for future implementations
- - 1 on 1 call with the Client to discuss broad issues and possible resolution
- - Assisting them to choose the most appropriate and reliable tool that their company will need in the future.
- System Integration
- - Integrating 3rd party app to our main tools such as Jira, Slack, Seller Central, Zendesk, Zapier and a lot more to gather real time data and automations.
- Installation and Configuration
- - Install, configure, and update software applications, both off-the-shelf and custom-built.
- - Ensure proper integration and compatibility of software within the existing infrastructure.
- - Provide technical support to end-users for software-related issues.
- Documentation and Reporting
- - Maintain accurate and up-to-date documentation of system configurations, procedures, and processes.
- - Generate regular reports on system performance, incidents, and maintenance activities.
- User Support and Training
- - Provide technical assistance and support to end-users, addressing hardware, software, and network-related inquiries.
- - Managing ticketing system specially on its SLA
- - Conduct user training sessions to enhance understanding of IT systems and best practices.
- Company Environment: MSP (Start-up company)
IT Engineer
CSS Corp/Movate
09.2019 - 05.2021
- Server Management
- - Install, configure, and maintain server hardware and operating systems.
- - Manage server virtualization technologies if applicable (e.g., VMware, Hyper-V).
- - Set up and maintain user accounts, permissions, and access controls.
- System Maintenance
- - Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
- - Diagnose and resolve hardware and software issues promptly to minimize downtime and disruptions.
- - Monitor system logs and alerts to proactively identify and address potential problems.
- Compliance and Regulations
- - Ensure IT systems adhere to industry-specific regulations and compliance standards.
- - Implement security measures to protect sensitive data and maintain regulatory compliance.
- - Monitor system logs and alerts to proactively identify and address potential problems.
- Network Administration
- - Configure and manage network devices such as routers, switches, firewalls, and load balancers.
- - Monitor network performance and troubleshoot connectivity issues.
- - Implement and maintain network security protocols and measures.
- Client Management
- - Meeting with the Client and executives for future implementations
- - 1 on 1 call with the Client to discuss broad issues and possible resolution
- - Assisting them to choose the most appropriate and reliable tool that their company will need in the future.
- Installation and Configuration
- - Install, configure, and update software applications, both off-the-shelf and custom-built.
- - Ensure proper integration and compatibility of software within the existing infrastructure.
- - Provide technical support to end-users for software-related issues.
- Documentation and Reporting
- - Maintain accurate and up-to-date documentation of system configurations, procedures, and processes.
- - Generate regular reports on system performance, incidents, and maintenance activities.
- User Support and Training
- - Provide technical assistance and support to end-users, addressing hardware, software, and network-related inquiries.
- - Managing ticketing system specially on its SLA
- - Conduct user training sessions to enhance understanding of IT systems and best practices.
- Company Environment: BPO & MSP
System Administrator
Compass Call Hub
02.2019 - 09.2019
- System Monitoring
- - Monitor system performance and resource utilization, making necessary adjustments to optimize efficiency.
- - Identify and address performance bottlenecks to ensure smooth operation.
- - Conduct capacity planning to anticipate future resource requirements.
- Documentation and Reporting
- - Maintain accurate and up-to-date documentation of system configurations, procedures, and processes.
- - Generate regular reports on system performance, incidents, and maintenance activities.
- Installation and Configuration
- - Install, configure, and update software applications, both off-the-shelf and custom-built.
- - Ensure proper integration and compatibility of software within the existing infrastructure.
- - Provide technical support to end-users for software-related issues.
- Documentation and Reporting
- - Maintain accurate and up-to-date documentation of system configurations, procedures, and processes.
- - Generate regular reports on system performance, incidents, and maintenance activities.
- User Support and Training
- - Provide technical assistance and support to end-users, addressing hardware, software, and network-related inquiries.
- - Managing ticketing system specially on its SLA
- - Conduct user training sessions to enhance understanding of IT systems and best practices.
- Company Environment: BPO & MSP
Education
Bachelor of Information Technology - Information Technology
STI College Fairview
20-d Regalado Avenue, Quezon City, Philippines05-2019
Skills
- Servers & Cloud:
- Azure Active Directory Management
- Azure Cloud Computing
- M365 Exchange Online Portal Administration
- M365 Sharepoint Online Portal Administration
- M365 Intune Online Portal Administration
- M365 Teams Online Portal Administration
- Google Cloud Platform Cloud Computing
- Google Admin Center Management
- Web/Apache Server Administration (Linux)
- On-Premise IIS Web Server Administration
- On-Premise Active Directory Server Administration
- On-Premise Exchange 2010 Server Administration
- On-Premise NAS File Server Administration
- On-Premise Network Server Administration
- DNS Management (GoDaddy, CloudFlare, and a lot more)
- Support (Hardware/Software):
- Windows OS (General Support)
- Mac OS (General Support)
- Internal Application Issues
- Client Support (Such as issues with their setup/infrastructure)
- ERP Tools:
- Oracle JDE
- NetSuite
- SAP HANA
- Microsoft Dynamics 365
- Ticketing Tools:
- HP Service Manager
- ITSM
- CITSM
- Jira (Atlassian)
- Sapphire
- ConnectWise Manage
- Zendesk
- Highlights of my support/troubleshoot:
- Machine issues either Mac or Windows as I handle them both
- SaaS Application support (These are the applications that you pay for subscription for the business to use)
- Network troubleshooting such as DNS, Network routing, and a lot more
- End user external device troubleshooting such as Headset, Mouse, etc
- End user internal tools issue
- Cloud application access issue
- Printer Issue either standard, network, and shared printers
- Server Utilization issue
- Technical support
- Hardware and software installation
- System engineering
- Troubleshooting
- Project management
- Incident management
- Systems analysis
- Hardware configuration
- IT infrastructure
- Virtualization
- Server management
- Compliance management
- Application support
- IT management
- ITIL framework
- Cloud services
- Configuration management
- Enterprise architecture
- Help desk software
- Systems analysis and design
- Disaster recovery
- Scripting languages
- Vendor management
- Business continuity
- Hardware troubleshooting
- Documentation and reporting
- System administration
- Software integration
- System integration
- Third-party integration
- Backup testing
- Infrastructure design
- User support
- Root-cause analysis
- Hardware integration
- LAN/WAN
- Data analysis
Accomplishments
testing
Timeline
System Engineer
3Cloud IT Solutions
04.2023 - 04.2025
System Administrator
BRANDED/Essor
07.2021 - 04.2023
IT Engineer
CSS Corp/Movate
09.2019 - 05.2021
System Administrator
Compass Call Hub
02.2019 - 09.2019
Bachelor of Information Technology - Information Technology
STI College Fairview
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