Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Thwaites

Fredericksburg,VA

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 20 Years of progressive IT experience. Seasoned System Administrator with 20-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.

Overview

15
15
years of professional experience
1
1
Certification

Work History

System Engineer

GovCio
08.2021 - Current
    • Enhanced desktop support staff's abilities to support and administer Citrix environment.
    • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
    • Managed and monitored installed systems for highest level of availability.
    • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
    • Diagnosed and resolved hardware and software issues.
    • Resolved issues and escalated problems with knowledgeable support and quality service.
    • Diagnosed and executed resolution for network and server issues.
    • Led server infrastructure development, quality assurance, staging and production systems.

Deployment Engineer

Leidos
11.2019 - 08.2021
    • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
    • Deployed and tracked assets for customer use.
    • Responded to customer inquiries and provided technical assistance over phone and in person.
    • Diagnosed and troubleshot hardware, software and network issues.
    • Configured hardware, devices, and software to set up work stations for employees.
    • Created user accounts and assigned permissions.
    • Installed and configured operating systems and applications.
    • Collaborated with vendors to locate replacement components and resolve advanced problems.
    • Patched software and installed new versions to eliminate security problems and protect data.
    • Tested new software and hardware prior to deployment.
    • Maintained servers and systems to keep networks fully operational during peak periods.
    • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Deployment Administrator

General Dynamics
03.2009 - 11.2019
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.
  • Maintained classified workstations within information assurance requirements.
  • Maintained classified network infrastructure and connectivity for each site.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.

Education

Bachelor of Computer Science - IT

University of Arizona
Tucson, AZ
05.2026

Networking & Data Communications - IT

Chubb Institute
Westbury, New York
09.2001

Computer Programming - IT

Queens Computer Center
Jamaica, New York
03.1992

Skills

  • Hardware Integration
  • Network Infrastructure Administration
  • Hardware and Software Installation
  • Switches and Routers
  • Technical Support
  • Microsoft Exchange
  • Printers and Peripherals
  • Network Configuration
  • Virtual Local Area Networks
  • Hardware Provision Management
  • Server Improvements
  • File System Administration
  • System Upgrades
  • Citrix XenApp
  • Server Maintenance
  • Mobile Device Management
  • Wide Area Network (WAN)
  • Local Area Network (LAN)
  • Server Deployment
  • Data Backups
  • Dell Servers
  • Windows Servers
  • Technical Support and Assistance
  • Hybrid Cloud support (Nutanix)
  • Wiring Experience (Fiber & Ethernet)

Certification

Tempest Technician

A+ Technician


Languages

Spanish
Native or Bilingual

Timeline

System Engineer

GovCio
08.2021 - Current

Deployment Engineer

Leidos
11.2019 - 08.2021

Deployment Administrator

General Dynamics
03.2009 - 11.2019

Bachelor of Computer Science - IT

University of Arizona

Networking & Data Communications - IT

Chubb Institute

Computer Programming - IT

Queens Computer Center

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Eric Thwaites