Andrew Baines
Manchester
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
13
13
years of professional experience
Work History
Branch Manager
The Granite Group
Manchester, NH
09.2023 - Current
- Led branch operations to ensure optimal workflow and efficiency.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Mentored team members, fostering a collaborative and high-performance environment.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Branch Manager
The Granite Group
Milford, NH
11.2020 - 09.2023
- Analyzed market trends to inform business strategies and inventory management.
- Streamlined processes to enhance customer service and satisfaction levels.
- Managed budgets and financial performance, ensuring adherence to company policies.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Counter Sales Associate
The Granite Group
Manchester, NH
04.2018 - 11.2020
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained accurate inventory levels through regular stock audits and replenishment.
- Collaborated with team members to optimize store layout and product displays.
- Implemented process improvements that enhanced workflow efficiency in sales operations.
Line Cook Supervisor
Eurest Dining Services
Sudbury, MA & Tewksbury, MA
05.2013 - 03.2018
- Supervised daily kitchen operations to ensure quality food preparation and presentation.
- Coordinated inventory management and supply ordering to maintain optimal stock levels.
- Implemented efficient kitchen workflows to enhance productivity and reduce wait times.
- Monitored food safety standards, ensuring compliance with health regulations during service.
- Collaborated with management to develop seasonal menus aligned with customer preferences.
Education
Bachelor of Science - Culinary Arts & Food Service Management
Johnson & Wales University
Providence, RI05-2013
Skills
- Branch operations management
- Customer service
- Customer relationships
- Attention to detail
- Coaching and mentoring
- Operations management
- Cash handling
- Training and development
- Staff supervision
Timeline
Branch Manager
The Granite Group
09.2023 - Current
Branch Manager
The Granite Group
11.2020 - 09.2023
Counter Sales Associate
The Granite Group
04.2018 - 11.2020
Line Cook Supervisor
Eurest Dining Services
05.2013 - 03.2018
Bachelor of Science - Culinary Arts & Food Service Management
Johnson & Wales University