Andrew Barea
Jacksonville,FL
Summary
My name is Andrew Barea, I am 22 years old, currently an undergraduate student at FSCJ. I plan on attending UNF in this upcoming Fall term(2024) to major and receive my bachelors degree in Computer Information Systems Technology / Cybersecurity. Along side school I'm also studying for my COMPTIA A+ and Security+ certificates.
Ability to take initiative:
•Recognized by consistent excellent evaluations and customer surveys
Ability to build relationships and interface with many different personalities
- My current role in customer service allows me to interact with pharmacy customers, Assisting and prepping passports, as well as the everyday shopper
- Achieved 97% quality while maintaining 99% of production with only 2% waste in the photo department; a department savings of over $100,000 in 2023.
Served as a preceptor for all new hire associates
Shadowing team lead to expand managerial responsibilities
Recognized with customer service awards in 2022 and 2023.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walgreens
Jacksonville, FL
12.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Pharmacy training
Front of House Worker
Coopers Hawk Winery
Jacksonville, FL
05.2019 - 10.2019
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Cleaned tables after each guest's departure from the restaurant.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Maintained a clean, safe, and organized work area at all times.
- Maintained safe food handling practices to prevent germ spread.
- Verified that prepared food met all established restaurant standards before serving it to guests.
- Worked with managers to report and resolve customer issues or concerns.
Senior Food and Beverage Server
Penny Farms Retirement Community
Green Cove Springs, FL
03.2018 - 05.2019
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in training new employees on proper Food and Beverage service techniques while adhering to company policies and procedures at all times.
- Adhered strictly to health department regulations when handling food items such as labeling expiration dates correctly.
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
Associate of Arts - Computer and Information Systems Security
FSCJ
Jacksonville, FL08-2024
Associate of Arts - Computer And Information Systems Security
St John's River State College
Orange Park, FLHigh School Diploma -
Clay High School
Green Cove Springs, FL05-2020
Skills
- Zebra Printer/Computer system experience
- Microsoft Office 365 (Word, Powerpoint, Excel)
- Windows
- Mac
- High-Energy Attitude
- Customer Service
- Stock Management
- Staff Training
- Problem Resolution
- Technical Support
- Team Development
- Payment Processing
Accomplishments
- 3.5 cumulative GPA
- Employee of the month
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Walgreens
12.2019 - Current
Front of House Worker
Coopers Hawk Winery
05.2019 - 10.2019
Senior Food and Beverage Server
Penny Farms Retirement Community
03.2018 - 05.2019
Associate of Arts - Computer and Information Systems Security
FSCJ
Associate of Arts - Computer And Information Systems Security
St John's River State College
High School Diploma -
Clay High School