Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
CustomerServiceRepresentative
Andrew Barnette

Andrew Barnette

Duluth,MN

Summary

I began my undergraduate career before graduating high school. I took numerous college-level classes through the College In The Schools program, which granted undergraduate credits from a high school class taught at a local post-secondary institution's curriculum. I would attend the University of Minnesota-Duluth in fall of 2022, during my senior year of high school, through the Post-Secondary Enrollment Option program, which enabled me to attend UMD the same as any other undergraduate student, but before graduating high school.

I began working shortly after my 14th birthday at the Culver's in the Miller Hill Mall in Duluth, Minnesota. I Worked at Culver's for 3 years, averaging 20 hours per week and mostly working as a drive-thru order-taker. Typical job duties included spot cleaning, order-taking with a POS system, communicating with kitchen staff, preparing desserts and drinks for customers, and handling complaints. I left my job at Culver's to focus on school.

I would pick up my next job with Winter Family Care in May of 2023. I currently work as a Direct Support Professional with WFC, averaging 42 hours per week. Typical job duties include hands-on hygiene maintenance of residents, deescalation, non-verbal communication, medication administration, cleaning, housekeeping, meal-prep, blood-glucose monitoring, vitals monitoring, taking residents on community outings and to medical appointments, and enacting personalized treatment plans to meet a resident's desired progress. As of March 5th, 2024, I still work for WFC.

In August of 2023, I began training with PAVSA (Program for Aid to Victims of Sexual Assault) to act as a volunteer hospital advocate. I finished the training in mid-November, and have taken 2 16 hours shifts each month, totaling to 9 shifts taken as of March 5th, 2024. Each 16 hour shift begins at 4:30 pm and lasts until 8:30 am the next day. While on shift, I would be on call, being contacted by on of the two hospitals in Duluth whenever a patient presented to the ER for sexual assault. As of March 5th, 2024, I still regularly volunteer with PAVSA.

Overview

5
5
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Hospital Advocate

Program For Aid To Victims Of Sexual Assault
Duluth , MN
2023.11 - Current
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Educated patients on available community resources and support services to aid in their recovery process.
  • Provided emotional support to patients facing difficult situations while maintaining professional boundaries.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Ensured accurate documentation of all interactions with patients, family members, and healthcare providers within medical records.

Direct Support Professional

Winter Family Care
2023.05 - Current
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Administered medication as directed by physician.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Maintained clean, safe, and well-organized patient environment.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Worked flexible hours across night, weekend, and holiday shifts.

Crew Member

Culver's
2019.06 - 2022.11
  • Collaborated with team members to complete orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Completed milkshakes and ice cream desserts for customers.

Education

Bachelor of Science - Psychology

University of Minnesota-Duluth
Duluth, MN
2022.08 - Current

Bachelor of Arts - Biochemistry

University of Minnesota-Duluth
Duluth, MN
2023.08 - Current

Skills

  • Microsoft Office Suite (Excel, Word, Powerpoint)
  • Fast learning
  • Medical chart documentation
  • ADL support
  • Vitals Monitoring and Documentation
  • Meal Planning and Preparation
  • CPR/AED
  • Individualized Support Planning
  • Community Integration
  • Housekeeping
  • Behavior redirection
  • Behavioral Management
  • Blood Glucose Monitoring
  • Medication Administration
  • Emotional Support
  • Law Enforcement Contact
  • Crisis Counseling
  • Support Advocacy
  • Trauma-Informed Care

Certification

  • Cardiopulmonary resuscitation and automated external defibrillator certification (Issued 06/23/23)
  • Certification of Bi-literacy in Spanish from Minnesota Board of Education (Issued June of 2022)

Hobbies

In my free time, I generally enjoy doing activities which spark my creativity and passion for learning. I find a lot of joy in studying and dissecting difficult and complex topics In the natural and social sciences until I can form a concrete foundation of understanding to further my learning.

I love to read, and my favorite genres include horror and philosophy. My favorite books are those that make me question my notions of the world and my place in it. I also enjoy making and listening to music, playing chess, and hiking.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hospital Advocate

Program For Aid To Victims Of Sexual Assault
2023.11 - Current

Bachelor of Arts - Biochemistry

University of Minnesota-Duluth
2023.08 - Current

Direct Support Professional

Winter Family Care
2023.05 - Current

Bachelor of Science - Psychology

University of Minnesota-Duluth
2022.08 - Current

Crew Member

Culver's
2019.06 - 2022.11

Cardiopulmonary resuscitation

Andrew Barnette