Heaven Zamorano
College Station,TX
Summary
Shift Lead/Barista at Sweet Eugene's House Of Java, excelling in conflict management and staff supervision. Expert in enhancing customer satisfaction through meticulous service and crisis response. Proven track record in mentoring staff, improving sales through personalized service, and maintaining high operational standards. Intern at the Sexual Assault Resource Center, skilled in professional ethics and mental health support, fostering a positive and efficient work environment, as well as providing trauma-informed curriculum to survivors of sexual assault.
Overview
5
5
years of professional experience
Work History
Social Work Intern
Sexual Assault Resource Center
08.2024 - Current
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Taught 6-week trauma-informed curriculum to clients.
- Attended hospital accompaniments to support survivors while they receive a SANE exam.
- Answered hotline calls, providing crisis intervention and support
- Worked front desk, answering hot line calls and checking in clients.
Shift Lead/Barista
Sweet Eugene's House Of Java
08.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Completed store opening
- Enforced company policies and regulations with employees.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Social Work -
Tarleton State University
Stephenville, TX05-2025
No Degree - Social Work
Blinn College
Bryan, TX05.2023
Skills
- Conflict management
- Knowledge sharing
- Staff supervision
- Referrals and networking
- Client rights advocacy
- Case records management
- Professional ethics
- Mental health support
- Crisis response
- Client advocacy
- Database updates
- Listening (active)
Timeline
Social Work Intern
Sexual Assault Resource Center
08.2024 - Current
Shift Lead/Barista
Sweet Eugene's House Of Java
08.2019 - Current
Bachelor of Social Work -
Tarleton State University
No Degree - Social Work
Blinn College
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