Andrew Bates
Edmond,OK
Summary
I have a true passion for customer service and working alongside my teammates. As a support specialist, my job was to coordinate deliveries across several different teams to the customer's satisfaction, at times over several months. It was a fast paced environment where i consistently exceeded performance metrics and earned several awards for the quality and speed of my work.
I'd love to bring my skillset and personal love of what I do to VEG. I've had dogs my entire life, and I currently have a 10 year old Blue Heeler named Rowdy. I'm excited for a chance to work in the veterinary field.
Overview
20
20
years of professional experience
Work History
Family Caregiver
Self
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Assistant Manager
Sears
01.2008 - 01.2010
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Email Specialist
Williams-Sonoma
01.2006 - 01.2008
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Some College (No Degree) - Liberal Arts And Sciences
University of Oklahoma
Norman, OK05-2029
High School Diploma -
Deer Creek High School
Edmond, OK05-2005
Skills
- Excellent communication skills
- Appointment coordination
- Timely issue resolution
- Account management
- Knowledgeable in medical terminology
- Effective multitasking
- Technical troubleshooting
- Strong technical computer knowledge
- Retail sales customer service
- Love pets and people
Timeline
Family Caregiver
Self
09.2023 - Current
Assistant Manager
Sears
01.2008 - 01.2010
Customer Service Email Specialist
Williams-Sonoma
01.2006 - 01.2008
Some College (No Degree) - Liberal Arts And Sciences
University of Oklahoma
High School Diploma -
Deer Creek High School
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