Service-centered, entrepreneurial, and hands-on Operations Leader with a 20-year track record of successfully driving operational excellence, maximizing profitability, and delivering optimal client service through strategic planning and effective project management from concept to execution. A driver of growth- oriented initiatives who can produce immediate contributions to business operations while building a customer- centered culture through mentoring and hands-on training via a combination of world-class service delivery, lean operating methods, renewed marketing directions, workflow optimization, workplace safety practices, and cost control.