Andrew Bennett

• Managed customer support cases for norelem industrial components, ensuring prompt resolution through phone and email.
• Resolved customer inquiries for norelem industrial components through phone and email channels.
• Supported customers with service and technical requests through phone, email, and chat.
• Processed orders, entered quotes, and handled returns in norelem customer service systems.
• Recorded customer interactions and transactions in CRM system.
• Maintained detailed CRM records for customer interactions and transactions.
• Coordinated delivery status updates with logistics and sales teams for norelem accounts.
• Aligned delivery updates between logistics and sales teams to support norelem account activity.
• Reviewed technical catalogs and internal references to answer product questions accurately.
• Used technical catalogs and internal references to provide accurate product guidance.
• Researched available data sources to identify root causes of issues.
• Analyzed available data sources to determine root causes of issues.
• Trained new support staff on norelem processes and effective customer communication to enhance service quality.
• Prepared new support staff on norelem procedures and customer communication standards.

• Followed up on web leads, pre-qualified contacts, and converted potential customers into 150+ sales appointments monthly.
• Collaborated with sales and marketing teams to develop and execute promotional campaigns, increasing customer engagement.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Developed and maintained relationships with key accounts and existing customers.
• Cultivated and maintained business relationships by professionally addressing partner and customer needs, enhancing overall satisfaction.
• Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
• Developed working knowledge of CRM to effectively track sales leads and activities.
• Coordinated timely responses to client inquiries and requests. and resources to handle special client requests.

• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Supervised daily customer service operations, providing guidance to staff and enhancing service delivery.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Demonstrated ownership by resolving challenging situations and asking in-depth questions to uncover customer needs.
• Initiated customer interactions to understand their needs and provide assistance. and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Ensured customer satisfaction through strategies that addressed needs and resolved concerns effectively.

• Maintained complete documentation and records of all purchasing activities.
• Processed purchase orders for Whitaker Company inventory and office supplies.
• Maintained consistent email communication suppliers to confirm and track orders and verify price revisions on purchase orders.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Oversaw purchase order shipments by managing deadlines and cancellation dates.
• Established and managed supplier and vendor relationships.
• Monitored inventory levels and flagged replenishment needs for procurement review.
• Evaluated procurement activities and recommended needed improvements.
• Maintained purchasing calendars and followed up on delivery schedules.
• Coordinated with suppliers to resolve performance related issues.
• Identified discrepancies between purchase orders, invoices and delivered items.

• Received incoming shipments, verified contents against records, and coordinated with proper department for distribution.
• Operated forklifts and balers to efficiently transport outgoing shipments to loading area.
• Conducted inventory counts and audits to identify and resolve discrepancies, ensuring accurate record-keeping.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Collaborated with customer service and purchasing teams to facilitate timely product delivery.

-Supported launch of Inline filler machine, ensuring operational readiness.

-Resolved line issues to achieve smooth production flow.

-Palletized finished products for optimized storage and streamlined shipping.

- Tracked inventory counts to maintain accurate stock levels. to ensure inventory is correct.

-achieved and consistently surpassed revenue goals through collaboration with other team leads and training of sales team

-Reviewed metrics to develop training and refine promotional strategies, driving revenue growth

-Cultivated customer loyalty by promoting repeat purchases, enhancing overall sales performance

-Partnered with sales team and team leader to communicate targets, raise revenue, and improve promotional knowledge

-Exceeded team goals and collaborated with other department leaders to integrate microsoft promotions and enhance customer service initiatives.

-Analyzed data to identify trends and patterns in team performance. and created metrics to measure teams success around microsoft products and promotions.

-Trained team on microsoft promotions and metrics to enhance understanding of goals and successes.

• Guided customers in selecting products on sales floor, enhancing their shopping experience.
• Assisted customers in finding specific items, answering inquiries, and offering product recommendations.
• Addressed customer inquiries on product pricing and promotions, fostering informed purchasing decisions.
• Demonstrated electronics features and clarified product differences to aid customer decision-making.
• Completed transactions through point-of-sale systems at checkout counters.
• Addressed customer issues by delivering professional service in-store.
• Replenished stock on shelves and maintained organized product displays.
• Collaborated with team members to complete daily tasks on sales floor.
• Assisted in conducting inventory counts and verifying product locations.

• Managed order processing for norelem standard parts and customer requests.
• Maintained ERP records for product data, pricing, and customer files.
• Supported logistics teams with delivery tracking and shipment coordination.
• Resolved customer inquiries through phone, email, and internal communication.
• Organized back office workflows and prioritized daily administrative tasks.
• Trained staff on norelem procedures, systems, and service standards.
• Assisted in developing strategies for streamlining existing workflows while maintaining quality standards.
• Developed strategies for improving customer service standards across the organization.