Lauren Poe

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

· Provided service and sales to walk-in customers.

· Upsold postal services like insurance and tracking.

· Weighed letters and packages and calculated costs based on classification, weight and destination.

· Assisted customers in completing and submitting forms to update address or report lost and stolen mail.

· Sorted mail according to size, shape, and destination.

· Used automated mail processing equipment to sort and collate mail.

· Maximized employee performance by setting effective objectives and standard practices.

· Provided primary customer support.

· Input data and manually updated accounting and certificate records.

· Reviewed and resolved discrepancies with customer accounts.

· Accepted and processed account payments.

· Collected, arranged and input information into database system.

· Maintained confidentiality of bank's customers and adhered to all regulatory requirements.

· Entered numerical data into databases with speed and accuracy using 10-key pad.

· Located and corrected data entry errors.

· Handled various accounting transactions.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.

· Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.

· Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.

· Delivered clerical support by handling range of routine and special requirements.