Shah Meer Ali
Lahore
Summary
Seasoned Senior Customer Support Representative with substantial background in providing high-quality customer service. Strengths include handling complex customer inquiries, managing escalated issues effectively and fostering strong customer relationships. Proven ability to lead team initiatives that enhance operation efficiency and improve customer satisfaction levels. Demonstrated impact on previous organizations includes implementing innovative solutions to streamline support functions and increase overall productivity. Developing skills in marketing management and quantitative analysis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Support Representative
Byte Force IT Solutions
Lahore, Pakistan
08.2021 - Current
- Provided high-level customer service to resolve escalated customer inquiries.
- Collaborated with sales team to develop regional sales goals and objectives.
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
Education
BBA - Business
University of Central Punjab
Lahore Pakistan02-2021
Skills
- Training and mentoring
- Sales Support
- Escalation management
- Client Retention Strategies
- Software troubleshooting
- Consultative Sales
- Quantitative Analysis
Languages
English
Professional
Urdu
Limited
Certification
- Certified Sales Representative For Byte Force (in making AT&T Directv Sales).
- Customer Support Representative for Vortex International.
Affiliations
- Mostly busy in Managing Cross Selling.
- Getting customer's reviews and help them about queries.
- Regular student for Bachelors.
- Research Labs and Projects on Businesses.
Timeline
Senior Customer Support Representative
Byte Force IT Solutions
08.2021 - Current
BBA - Business
University of Central Punjab
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