Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Berkowitz

3015 W29 ST Brooklyn ,United States

Summary

Helpdesk/Desktop Support professional with 20 years of experience in managing and securing various systems and software. Expert in Mac, IOS, and Microsoft operating systems, with robust skills in network administration and customer service. Adept at data migration, backup, and recovery, striving to enhance IT infrastructure and user experience. overseen and managed a company with over 20 employees in the day-to-day operations, purchasing tools and materials. designed and implemented contracts for simple to complex I.T. needs of our customers ranging from the design and installation and administration of access control system, security and camera systems, data migration and roll outs for large institutions such as universities and data centers. small and large offices. provided solutions for hardware and software updates and upgrades based on client's needs and expansions and implemented security and data backup solutions for all clients.

Overview

7
7
years of professional experience

Work History

Chief Technical Officer

IDR
brooklyn
06.2017 - 06.2024
  • Managed remote desktop support, resolving complex technical issues and optimizing system performance for enhanced productivity across distributed teams
  • Streamlined remote desktop processes, reducing average resolution time and improving user satisfaction scores through proactive troubleshooting
  • Implemented cutting-edge remote support tools, enabling seamless collaboration and drastically reducing downtime for remote employees.

Education

Associates degree computer science - Computer Science

Katherine Gibbs
New York City
01.2003

Skills

  • Microsoft operating systems and software
  • Desktop hardware and peripherals
  • Server administration and security
  • IP and SIP phone systems
  • Mac and IOS systems and software
  • Network administration and security
  • Customer service using ticket-based service request platforms
  • Data migration, backup, and recovery
  • Customer Support
  • Innovation management
  • IT service management
  • Network Architecture
  • Disaster Recovery
  • Proposal Development
  • Technical leadership
  • Technology Integration
  • Operations Management
  • Proficiency in [Technology]
  • Reporting capabilities
  • Training and mentoring
  • Business Administration
  • Contractor Oversight
  • Contract Management
  • Staffing and recruiting
  • Risk Management
  • Disaster Recovery Planning
  • Operating systems
  • Client/server networks
  • Staff Management

Timeline

Chief Technical Officer

IDR
06.2017 - 06.2024

Associates degree computer science - Computer Science

Katherine Gibbs
Andrew Berkowitz