ANDREW BRATCHER
New Rochelle,NY
Summary
Results-driven Assistant Manager with 3+ years of leadership experience in retail and logistics management. Demonstrated success in optimizing branch operations, leading high-performing teams, and driving sales growth. Recipient of the Hertz Northeast Top Sales Award with proven skills in customer relationship management, conflict resolution, and employee development.
Overview
7
7
years of professional experience
Work History
Assistant Manager
HERTZ
Yonkers, NY
06.2024 - 09.2026
- Implemented proactive sales strategies and promoted value-added services, earning the Hertz Northeast Top Sales Award.
- Led, coached, and mentored staff, boosting overall team productivity and branch sales performance.
- Directed daily branch operations, fleet coordination, and vehicle reservations, enhancing fleet utilization and increasing revenue.
- Analyzed operational performance metrics, streamlining processes to elevate customer satisfaction scores.
- De-escalated and resolved complex customer service issues through decisive, solution-oriented problem solving, improving customer retention.
Supervisor
STOP & SHOP
New Rochelle, NY
03.2020 - 05.2023
- Managed floor operations and daily activities for retail associates to ensure optimal customer experience in high-volume supermarket.
- Streamlined team workflow and upheld operational excellence while ensuring strict adherence to brand standards.
- Provided exemplary customer service and ensured accuracy in cash management and transactions.
Education
Bachelor of Science - Business Management (Minor in Political Science)
COLLEGE OF STATEN ISLAND
Staten Island, NYSkills
- Sales & Business: Sales Strategy, Customer Service, Revenue Optimization, Key Account Support
- Operations & Logistics: Operations Management, Fleet Management, Process Improvement, Problem Solving
- Reservation systems
- Fleet management
- Sales reporting
- Tools & Software: Microsoft Office, Microsoft Teams
- Leadership & Coaching: Team Leadership, Employee Training, Performance Management, Conflict resolution
Timeline
Assistant Manager
HERTZ
06.2024 - 09.2026
Supervisor
STOP & SHOP
03.2020 - 05.2023
Bachelor of Science - Business Management (Minor in Political Science)
COLLEGE OF STATEN ISLAND