Andrew Brown
Fort Eustis,VA
Summary
Dynamic Career Counselor with extensive experience at the Department of Defense Army, excelling in program management and community collaboration. Proven track record in enhancing retention strategies and mentoring over 95 counselors. Skilled in assessment interpretation and problem-solving, driving organizational growth and improving retention outcomes.
Overview
17
17
years of professional experience
Work History
Career Counselor
Department Of Defense Army
Fort Eustis, VA
06.2023 - Current
- Manages and directs daily operations of the Army Transformation and Training Command (T2COM) Retention Program, encompassing 40,000+ Soldiers across 33 educational institutions.
- Advises T2COM senior leadership on all matters related to Regular Army and Reserve Retention Programs.
- Develops, trains, monitors, and oversees 13 Centers of Excellence (CoE) and 4 geographically dispersed direct reporting units (DRU).
- Mentors, trains, and supports over 95 Active and Reserve Component Career Counselors.
- Conducts staff assistance visits to ensure compliance and program effectiveness.
- Interprets policy and law concerning retention programs.
- Tracks and monitors general officer correspondence, statistics, retention bonuses, and all retention actions for effectiveness, accuracy, and timeliness.
- Manages an annual budget of $1.3 million.
Career Counselor
Department Of Defense Army
Fort Bliss, TX
04.2020 - 06.2023
- Serves as the Career Counselor for Headquarters and Headquarters Battalion, 1st Armored Division
- Supports three companies consisting of 580 personnel
- Acts as the principal advisor to the Battalion Commander and Command Sergeant Major on all retention-related issues
- Interprets policy and provides technical guidance on retention matters
- Supervises, trains, and professionally develops six company retention NCOs
- Responsible for managing a budget of $28,800
- Conducts quarterly training and Command Inspections on subordinate commands
- Maintains retention statistics and ensures accuracy
- Responsible for processing and quality control of all retention actions
- Monitors retention trends and makes recommendations to improve the Retention Program beyond tenure
Dental Office Manager
Department Of Defense, Medical Command
Vilseck, Germany
06.2016 - 04.2020
- Serves as the NCO in Charge of a 25-chair fixed dental treatment facility
- Supports a patient population of over 5,000 eligible beneficiaries
- Provides direct supervision and utilization of 23 Soldiers and 15 civilian personnel
- Determines personnel requirements within the clinic
- Establishes work priorities, organizes work schedules, and assigns duties
- Evaluates personnel performance, counsels personnel, and prepares evaluation reports
- Responsible for the dental readiness of 5,000 Soldiers
- Manages a clinic budget exceeding $2,500,000
- Advises the Clinic OIC on hand receipt management
- Oversees the management and utilization of the Corporate Dental System (CDS)
Dental Office Manager
Department Of Defense, Medical Command
Wahiawa, HI
06.2013 - 06.2016
- Serves as a Bay NCO (Non Commissioned Officer) of a 46-chair Dental Treatment Facility at Schofield Barracks Dental Clinic
- Supports 26 dental officers and 56 support personnel
- Provides direct supervision to 4 Soldiers and 10 civilian employees
- Oversees clinical operations and appointment scheduling
- Prepares clinic treatment schedule
- Notifies front desk staff of changes after the schedule has been posted
- Monitors team work environment and patient flow
- Tracks unfilled appointment time and ensures it is minimized
- Manages leave and forecasts daily staffing
- Recommends staffing changes to the NCOIC (Non Commissioned Officer In Charge)
Dental Assistant
Department Of Defense Army
Fort Hood, TX
10.2010 - 06.2013
- Assisted in patient management and scheduling to enhance office workflow efficiency.
- Prepared examination rooms and ensured adherence to infection control protocols.
- Supported dentists during procedures by anticipating needs and providing necessary instruments.
- Educated patients on oral hygiene practices to promote preventative care.
Deli Cook
Walmart
Killeen, TX
03.2009 - 10.2010
- Prepared deli meats and cheeses according to food safety standards.
- Operated slicing machines and kitchen equipment with precision.
- Assisted in maintaining cleanliness and organization of work area.
- Collaborated with team members to fulfill customer orders efficiently.
Customer Service
Blockbuster Video
Killeen, TX
06.2008 - 03.2009
- Assisting customers with rentals and returns, processing transactions, shelving media, maintaining store cleanliness, and promoting new releases.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TX12-2017
Skills
- Assessment interpretation
- Problem-solving skills
- Community collaboration
- Organizational growth
- Career assessment
- Counseling
- Community involvement
- Program management
- Career counseling
- Weapons handling
- Recruitment strategies
- Physical fitness training
Timeline
Career Counselor
Department Of Defense Army
06.2023 - Current
Career Counselor
Department Of Defense Army
04.2020 - 06.2023
Dental Office Manager
Department Of Defense, Medical Command
06.2016 - 04.2020
Dental Office Manager
Department Of Defense, Medical Command
06.2013 - 06.2016
Dental Assistant
Department Of Defense Army
10.2010 - 06.2013
Deli Cook
Walmart
03.2009 - 10.2010
Customer Service
Blockbuster Video
06.2008 - 03.2009
Associate of Arts - General Studies
Central Texas College