Andrew Brown
Arlington,VA
Summary
Detail-oriented assistant manager with a proven track record in operations management and problem-solving. Skilled in inventory control and staff training, contributing to improved customer satisfaction and workflow efficiency. Seeking to leverage expertise to support operational excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
34
34
years of professional experience
Work History
Assistant Manager Trainee
Lidl US
07.2026 - Current
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management processes, monitoring stock levels and assisting with replenishment.
- Provided training to new team members on operational standards and customer service protocols.
- Collaborated with team leads to improve workflow efficiency and enhance customer satisfaction.
Assistant Manager
Trader Joe's
11.2024 - 06.2026
- Assisted in daily operations and ensured compliance with company policies and procedures.
- Trained new team members on customer service best practices and store operations.
- Executed inventory management processes to maintain optimal stock levels and reduce waste.
- Collaborated with team leaders to develop promotional displays that enhanced product visibility.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Monitored sales performance and identified areas for improvement to enhance overall store efficiency.
- Supported scheduling efforts to ensure adequate staffing during peak hours while managing labor costs.
Assistant Manager
Trader Joe's
09.2023 - 11.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with health and safety standards.
- Collaborated with team members to efficiently restock shelves and display merchandise.
- Operated point-of-sale system accurately, processing transactions while providing exceptional service.
- Trained new crew members on operational procedures and customer service techniques.
- Implemented inventory management practices to minimize waste and improve stock availability.
- Trained new team members on customer service best practices and store operations.
- Assisted in daily operations and ensured compliance with company policies and procedures.
Assistant Manager
Trader Joe's
09.2018 - 10.2024
- Implemented organization strategies for backroom and storage areas to streamline inventory access.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Trader Joe's
10.2010 - 09.2023
- Delivered exceptional customer service, enhancing shopping experience and fostering loyalty.
- Assisted in inventory management, ensuring product availability and shelf organization.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Collaborated with team to maintain cleanliness and safety standards throughout the store.
Career Break - Childcare
Took a Career Break
02.2004 - 10.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Library Assistant
George Washington University - GWU
01.2001 - 01.2004
- Assisted patrons with locating and utilizing library resources effectively.
- Managed circulation desk operations, ensuring timely check-outs and returns.
- Organized and maintained library materials for optimal accessibility and user experience.
- Implemented training sessions for new staff on library systems and procedures.
- Developed outreach programs to engage students in library services and resources.
- Evaluated library processes, identifying areas for improvement in service delivery.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Monitored library environments to maintain safe, hazard-free settings.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
Library Assistant
Telesec Corestaff
01.1993 - 12.2000
- Collaborated with faculty to curate collections that support academic curricula.
- Led initiatives to enhance digital resource access for remote learners and faculty.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained secure environment by monitoring visitors at front desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
Education
Bachelor of Arts - Communications
George Mason Universit
Fairfax, VA05-1998
Skills
- Employee relations
- Project management
- Retail operations
- Staff development
- Performance reviewing
- Schedule oversight
- Decision-making capacity
- Reporting and documenting
- Sales monitoring
- Employee engagement
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Verbal and written communication
- Scheduling and coordinating
- Hiring and training
Timeline
Assistant Manager Trainee
Lidl US
07.2026 - Current
Assistant Manager
Trader Joe's
11.2024 - 06.2026
Assistant Manager
Trader Joe's
09.2023 - 11.2024
Assistant Manager
Trader Joe's
09.2018 - 10.2024
Sales Associate
Trader Joe's
10.2010 - 09.2023
Career Break - Childcare
Took a Career Break
02.2004 - 10.2010
Library Assistant
George Washington University - GWU
01.2001 - 01.2004
Library Assistant
Telesec Corestaff
01.1993 - 12.2000
Bachelor of Arts - Communications
George Mason Universit