OGERS MARCELUS
Hillside,NJ
Summary
Business operations professional with experience supporting workflow coordination, customer communication, administrative processes, and cross-functional team support. Background spans dispatch operations, client support, inventory flow, and management training, with strong skills in multitasking, problem-solving, and maintaining accuracy in fast-moving environments. Currently completing a Bachelor of Science in Business Management (December 2026), strengthening analytical, organizational, and leadership capabilities for corporate operations roles.
Overview
10
10
years of professional experience
Work History
Assistant Manager Trainee
Ashley Furniture HomeStore
Union, NJ
02.2026 - Current
- Support daily store operations including customer communication, scheduling coordination, and follow-up workflows.
- Assist with financing inquiries, documentation, and administrative processing to ensure smooth customer transactions.
- Manage multiple customer interactions simultaneously while maintaining accuracy and professionalism.
- Contribute to operational consistency through relationship-based communication and organized follow-up procedures.
Delivery Associate (Cargo Van)
Ayka Logistics
Edison, NJ
11.2025 - 02.2026
- Maintain accurate tracking and documentation using handheld systems to support real-time operational visibility.
- Organize daily workflow by structuring vehicle load order to improve route efficiency and reduce processing delays.
- Adapt to changing conditions while meeting productivity and compliance expectations.
- Conduct daily equipment and vehicle readiness checks to support operational continuity.
Delivery Driver / Dispatch Coordinator
Mach 5 Delivery LLC
Carteret, NJ
09.2025 - 11.2025
- Coordinated daily assignments for a 12-person delivery team, ensuring organized workflow and timely execution.
- Managed shipment cycles averaging 900–1,000 packages per shift, maintaining communication with dispatch teams to keep operations on schedule.
- Completed required documentation, inspections, and end-of-shift administrative procedures.
- Supported cross-functional communication between dispatch, drivers, and warehouse teams.
Amazon Packaging Associate
Amazon Fulfillment Center
West Deptford, NJ
09.2024 - 02.2025
- Maintained order accuracy and workflow consistency in a high-volume operations environment.
- Used barcode systems to track inventory and support real-time order flow.
- Collaborated with operations teams to meet daily production targets and maintain process efficiency.
Customer Service Representative
Altice USA
Piscataway, NJ
10.2022 - 09.2023
- Supported customer operations by handling billing inquiries, service issues, and account documentation.
- Resolved concerns efficiently while maintaining professional communication under pressure.
- Trained new employees on systems, workflows, and call-handling procedures, improving team readiness.
Education
Bachelor of Science - Business Management
William Paterson University
Wayne, NJ12.2026
Criminal Justice, Management Science Coursework
Kean University
Union, NJSkills
- Operations Coordination
- Retail operations
- Employee relations
- Organizational support skills
- Process optimization
- Client & Customer Support
- Inventory & Order Flow Tracking
- Cross-team communication
- Problem Solving & Time Management
- Microsoft Office (Word, Excel, PowerPoint)
Timeline
Assistant Manager Trainee
Ashley Furniture HomeStore
02.2026 - Current
Delivery Associate (Cargo Van)
Ayka Logistics
11.2025 - 02.2026
Delivery Driver / Dispatch Coordinator
Mach 5 Delivery LLC
09.2025 - 11.2025
Amazon Packaging Associate
Amazon Fulfillment Center
09.2024 - 02.2025
Customer Service Representative
Altice USA
10.2022 - 09.2023
Criminal Justice, Management Science Coursework
Kean University
Bachelor of Science - Business Management
William Paterson University
Additional Experience
- Sears Home Services — Sales Consultant (HVAC) | East Hanover, NJ
- Sprint — Sales Consultant | Paramus, NJ
- Autoland — Sales Consultant | Springfield, NJ
- AT&T — Retail Sales Consultant | New York, NY
- Amazon Fulfillment Center — Outbound Operations | Carteret, NJ
Relevant Coursework:
- Operations Management
- Managerial Economics
- Corporate Finance
- Organizational Behavior
- Human Resource Planning & Development
- International Management
- Business Statistics II
- Microeconomic Principles
- Macroeconomic Principles
- Legal Environment of Business
- Negotiation
- Principles of Management
- Principles of Marketing