Andrew Buitrago
Tampa,FL
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Fulfillment Center Associate
Amazon.com Services
Tampa, FL
02.2022 - 08.2023
- Reported any damaged or missing items during shipping process.
- Collaborated with colleagues to ensure efficient workflow within the warehouse environment.
- Adhered strictly to company policies regarding handling of hazardous materials.
- Inspected incoming shipments for accuracy before accepting them into the warehouse.
- Performed quality control checks on all items prior to packing.
- Identified defective products and removed them from shipments.
- Followed safety protocols when operating machinery such as conveyor belts, hoists, lifts.
- Provided assistance with other tasks as assigned by supervisor such as stocking shelves or organizing inventory areas.
- Used barcode scanners to accurately track goods throughout the warehouse.
- Operated shrink wrap machines to package goods for shipment.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Operated semi-automated printing, bindery, and cutting machines.
- Managed time effectively to meet or exceed packing quotas and deadlines.
- Utilized hand tools and machinery to seal and label boxes for distribution.
- Participated in team meetings to discuss improvements in packing processes.
Customer Service Representative
RB Mason, Inc.
Elizabeth, NJ
07.2021 - 02.2022
- Remote position.
- Adhered to company policies and procedures while assisting customers with their needs.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Assisted customers with product selection based on individual needs.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Utilized computer systems to access accounts for research purposes.
- Troubleshot technical issues related to products or services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated system with order specifics and customer details, preferences, and billing information.
- Handled escalated customer complaints professionally and effectively.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Cook/Cashier Team Lead
Mission BBQ
Tampa, FL
03.2021 - 07.2021
- Facilitated product sales by processing phone orders and customer payments.
- Assisted other departments when needed, such as helping out in the kitchen or taking phone orders from customers.
- Took phone orders from customers and entered them into the computer system accurately.
- Took to-go phone orders from guests following outlined procedures.
- Accurately entered order information into POS system while providing clear verbal instructions when taking phone orders from customers.
- Packaged online and phone orders, selected inventory, and sent for delivery.
- Executed inventory control by restocking merchandise and completing weekly inventory sheets.
- Trained new customer service representatives on product knowledge and customer service skills.
- Provided excellent customer service during transactions.
- Implemented best practices for customer service processes.
- Greeted guests and provided excellent customer service.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Braulio Alonso High School
Tampa, FL06-2021
Some College (No Degree) - Computer Engineering
Hillsborough Community College
Tampa, FLSkills
- Stock replenishment
- Barcode scanning
- Cycle counting
- Deadline Adherence
- Returns processing
- Pallet jack use
- Analytical and Critical Thinking
- Customer service and support
- Problem Resolution
- Organization
- Excellent Communication
- Leadership
- Collaboration
- Empathy
- Computer skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fulfillment Center Associate
Amazon.com Services
02.2022 - 08.2023
Customer Service Representative
RB Mason, Inc.
07.2021 - 02.2022
Cook/Cashier Team Lead
Mission BBQ
03.2021 - 07.2021
High School Diploma -
Braulio Alonso High School
Some College (No Degree) - Computer Engineering
Hillsborough Community College