Andrew Bunce
Greenville,MI
Summary
Dedicated IT Intern with knack for critical research and troubleshooting to contribute to maintaining system viability. Offers flexible assistance to support technology customization, installation and problematic fixes. Organized approach to support detailed inventory and performance assessment. Superb collaboration with IT team members to support hardware and software maintenance and service delivery.
Overview
3
3
years of professional experience
Work History
IT Technician Intern
Kent ISD
Grand Rapids , MI
2023.06 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Repaired and performed quality testing of products to meet established specifications.
GREETER
Big Boy Restaurant
Greenville , MI
2021.08 - 2024.05
- Maintained cleanliness of front entry area
- Helped keep entryway and front line clean, organized and fully stocked with inventory
- Answered front desk phones
- Answered customers' questions about hours, seating, current wait time and other information
- Offered customer support by directing to designated locations and connecting with specific personnel
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Assisted serving staff by taking guest drink orders and resolving conflicts
- Maintained positive working relationship with fellow staff and management.
IT INTERN
Montcalm Community College
Greenville , MI
2021.06 - 2021.08
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Supported IT teams in maintaining company hardware and software systems
- Assisted supervisors with troubleshooting and technical support tasks
- Responded to user requests for service by troubleshooting problems and helping to develop solutions
- Assisted crew with setting up technical equipment and operational framework.
Education
Associate of Applied Science - Computer Networking Administration
Montcalm Community College
Sidney, MI05.2024
High School Diploma -
Belding High School
Belding, MI05.2020
Skills
- Problem Solving
- Information Security
- Critical Thinking
- Programming Languages
- Software Installation
- Hardware Installation
- Teamwork and Collaboration
- Eagerness to Learn New Technologies
References
References available upon request.
Timeline
IT Technician Intern
Kent ISD
2023.06 - Current
GREETER
Big Boy Restaurant
2021.08 - 2024.05
IT INTERN
Montcalm Community College
2021.06 - 2021.08
Associate of Applied Science - Computer Networking Administration
Montcalm Community College
High School Diploma -
Belding High School
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